Adult Medicine Patient Services Associate - Brooklyn

Administrative/Office Support

Brooklyn, NY

Full-Time/Regular

Family Health Centers at NYU Langone, a designated Level 3 Medical Home, is the largest federally qualified health center network in New York State, and the second largest in the nation. It includes eight primary care sites, 40 school-based health centers and dental clinics, four day care centers, the nation's largest dental residency program, and New York State's largest behavioral health program.

The network also includes 12 community medicine sites providing care to disenfranchised New Yorkers, comprehensive HIV services, chemical dependency programs, and a family support center that offers educational, vocational, and other social support programs. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive.

We embrace inclusion and individual skills, ideas, and knowledge.

Learn more about Family Health Centers at NYU Langone , and interact with us on Linked In , Glassdoor , Indeed , Facebook , X , You Tube and Instagram .

Position Summary:
We have an exciting opportunity to join our team as a Adult Medicine Patient Services Associate - Brooklyn.

In this role, the successful candidate The Patient Service Associate performs diversified clerical functions in Registration/Information, Appointments, Patient Care modules and other general areas such as Cashiering and Medical Records. Duties may vary depending upon the needs of the work site. They maintain the security and confidentiality of patient information at all times.

Job Responsibilities:

The Patient Service Associate (PSA) serves as an important member of the healthcare team and is often the first point of contact for patients. The PSA provides exceptional customer service while supporting the efficient operation of the practice. Responsibilities include patient registration, appointment scheduling, insurance verification, telephone communication, check-in/check-out, and coordination of patient needs.

The PSA is expected to demonstrate professionalism, compassion, cultural sensitivity, confidentiality, and a commitment to providing a positive patient experience.

• Greet patients, visitors, and staff in a courteous, welcoming, and professional manner.
• Register new and established patients accurately and ensure demographic and insurance information is current.
• Schedule, reschedule, and cancel patient appointments according to department guidelines.
• Verify insurance eligibility and obtain required patient information and documentation.
• Collect copayments, balances, and other applicable patient payments in accordance with organizational policies.
• Check patients in and out efficiently and accurately.
• Answer telephone calls promptly and professionally and direct calls to the appropriate staff member or department.
• Respond to patient questions and concerns and elevate issues appropriately when necessary.
• Maintain accurate patient records and protect patient confidentiality in accordance with HIPAA and organizational policies.
• Obtain and maintain required referrals, authorizations, and other documentation as applicable.
• Communicate effectively with physicians, nurses, medical assistants, and other members of the healthcare team.
• Assist with maintaining an organized and efficient front-desk environment.
• Support department workflow and assist team members during periods of high patient volume.
• Provide patients with information regarding services, appointments, policies, and available resources.
• Demonstrate sensitivity to the diverse cultural, social, and healthcare needs of patients and families.
• Follow all organizational policies, procedures,…