Senior Clerk-Einstein

Location:

Bronx, New York

Department: ORTHO SRG
- Metro A OPS

Bargaining Unit: 1199

Work Shift:

Day

Work Days: MON-FRI

Scheduled

Hours:

9:30 AM-6 PM

Scheduled Daily

Hours:

7.5 HOURS

Hourly Rate: $29.94

The “Montefiore Difference” – who we are at Montefiore and all that we have to offer our associates. For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.

The Senior Clerk for the Department of Orthopaedics greets the patients at the front desk, performs arrival and patient check out procedure. Collect co-pays, posts charges and schedules follow up appointments. Provides the highest level of customer service to all visitors, patients, and guests. Performs diversified and complex clerical duties. Prioritizes assignments and organizes functions to insure effective clerical procedures. May have work leader responsibilities.

• Greet patients and perform arrival and check-out procedures.
• Notifies physician support staff that patient has arrived.
• Enter charges and schedule follow up appointments.
• Performs insurance verification on all patients who have not already been verified.
• Collects referrals or authorization numbers where required by insurance carrier.
• Reconciles patients arrived vs. charges posted in billing application.
• Informs patients of current charges and outstanding balance and arranges for full or partial payments.
• Screens and responds to telephone inquiries.
• Knowledge of customer relations skills and communication techniques required to interact effectively with all patients.
• Responsible for scheduling all diagnostic test for patients that do not require authorizations.
• Responsible for documenting patient encounters into C-EMR, phone notes, pharmacy information and any other pertinent informatin required.
• All medical documents including patient referrals and insurance information will be scanned into C-EMR.
• Responsible for assisting all patients at all times.
• Responsible for scheduling transportation for patients as needed.
• Completion of all alerts, and flags in C-EMP will be processed in a timely fashion.
• Provide necessary coverage to the other Orthopaedic sites when needed.

Schedule
- Monday-Friday 9:30 AM-6 PM, Weekends required based on operational needs. Based on Operational needs this position may require coverage at other Orthopediac locations.

• High School Diploma or equivalent, One year clerical experience.
• Excellent computer skills with the ability to navigate the internet and multiple medical systems simultaneously.
• Knowledge of medical or equally complex terminology.
• Ability to operate automated office equipment and utilize PC based software for office applications.
• Superb customer relations skills, and knowledge of communication techniques required to interact effectively with elderly patients.

Since its inception in 1884, Montefiore’s mission has been to heal, to teach, to discover and advance the health of the communities we serve. Montefiore's state-of-the-art facilities include the internationally-recognized Children’s Hospital at Montefiore and our Notable Centers of Excellence
- Montefiore Einstein Center for Cancer Care, Montefiore Einstein Center for Heart and Vascular Care, Montefiore Einstein Center for Transplantation. Combined with a growing number of locations for primary and specialty care throughout the Bronx and Westchester County, Montefiore is the ideal organization to apply and hone your expertise. An assortment of insurance products and discount programs through Voluntary Benefits. Check out our comprehensive benefits available to you when you join our outstanding team!

To heal, to teach, to discover and to advance the…