Office Manager

Location: West Harrison

Description We are looking for an experienced Office Manager to support the day-to-day operations of a busy surgical practice in West Harrison, New York. This role will oversee administrative coordination, patient-facing workflows, and provider scheduling to help create an efficient and welcoming care environment. The ideal candidate brings prior experience in a medical office and can balance patient service, operational organization, and communication across clinical and front-office teams.

Responsibilities:

- Oversee daily front-office activity, including patient check-in, registration, and appointment coordination to support smooth practice operations.

- Organize physician and provider calendars to improve scheduling efficiency, maintain access for patients, and align with clinical priorities.

- Guide patients through discharge steps and follow-up planning, ensuring timely communication after visits and procedures.

- Conduct outbound communication related to upcoming appointments, procedure preparation, pre-operative guidance, and post-visit follow-up.

- Work closely with physicians, physician assistants, and clinical staff to coordinate administrative needs tied to patient care.

- Support insurance verification, surgical case scheduling, and completion of required office documentation.

- Maintain complete and accurate patient information within electronic medical record systems and other administrative platforms.

- Monitor office workflows, identify operational bottlenecks, and recommend practical improvements that enhance efficiency and patient experience. Requirements - At least 3 years of experience in a medical office, specialty clinic, or surgical practice environment.

- Strong knowledge of patient intake procedures, scheduling processes, discharge coordination, and healthcare office operations.

- Experience supporting physicians and advanced practice providers within a fast-paced clinical setting.

- Familiarity with medical terminology, clinical records, and documentation standards used in patient care environments.

- Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.

- Hands-on experience using electronic medical record systems; familiarity with Mod Med is an advantage.

- Excellent communication, customer service, and multitasking abilities with a highly organized approach to work.

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