Case Manager

The Apartment Program Case Manager is responsible for helping residents learn community life skills appropriate to their needs as recorded in their comprehensive service plan so that they may live as independently as possible.

include the following. Other duties may be assigned.

• Provide case management for clients as assigned. Work with residents to attain skills of daily living, i.e. grooming, dressing, meal planning and preparation, budgeting, shopping, and recreational skills.
• Act as liaison for all other services needed by the resident and specified in the comprehensive service plan, which includes scheduling, follow up, collaboration, referral or any other process necessitated by the client’s service plan. Services include, but are not limited to: medical, psychiatric, dental, entitlement benefits, day programs, pharmaceutical, travel, emergency, financial, and legal.
• Integrate care of residents with other Beacon of Hope staff as well as with other service providers.
• Make multiple visits per month to assigned clients in their home and/or other location as agreed upon with the client and by the Program’s Manager.
• Perform ongoing environmental assessments of clients’ apartments to ensure residents’ safety and to remain in compliance with program standards. Report safety concerns to the Program Manager.
• Assist with general maintenance as needed (e.g., light bulb replacement, bedbug preparation for extermination, replacement of smoke/CO2 detector battery).
• Establish, maintain and document collateral contacts with the residents’ friends, family and providers.
• Escort clients to various appointments- medical, psychiatric, Social Security Administration, Public Assistance, and Emergency Rooms, as necessary.
• Provide crisis intervention with the assistance of the NYPD, Mobile Crisis, and/or EMS.
• Perform work in accordance with the New York State Office of Mental Health applicable regulations and/or guidelines, as well as Catholic Charities Community Services, and Beacon of Hope’s Policies and Procedures.
• Use AWARDS system to input progress notes within 24 hours of meeting with a client, update chart contents consistent with all Policies and Procedures, complete Service Plans and all other documentation on time, and create work orders for apartment repairs.
• Attend meetings, trainings, seminars workshops and conferences as required and assigned.
• Perform work in accordance with the New York State Office of Mental Health Regulations and/or Guidelines for Licensed Housing Programs and/or Supported Housing Programs respectively.
• Adhere to personnel and residential policies and procedures as outlined in the CCCS Personnel Policies and Procedures Manual and BOH Policies and Procedures Manual, respectively.
• Perform other duties, consistent with the goals and objectives of the program, as assigned by the Program Manager and/or Administration.

This is a full-time position. Works hours are generally between 9:00 A.M and 5:00 P.M, Monday through Friday. In the event of a client emergency, work hours may vary.

• Ability to travel on Staten Island, Brooklyn, and/or in the Bronx to residents apartments at least 25% of the time using various modes of transportation, traversing streets, ascending/descending stairs, with exposure to outside weather conditions.
• Traverse neighborhoods that may require a high level of alertness and awareness of surroundings.
• Assess and work in varied environmental conditions and potentially stressful conditions.
• Work with clients who require consistent and comprehensive support.
• Ambulate, remain in a…