Call Diversion Clinician

Position Title: 911 Call Diversion Clinician

Reports to: 988 Clinical Supervisor

Schedule: Thursday - Saturday;
Swing 4PM - 12AM

Pay rate: $39.11 per hour

Location: Remote (candidates need to be located in WA, TX, AZ, or OH).

Union Representation: Represented by OPEIU

PROGRAM

SUMMARY:

Crisis Connections, in collaboration with contracted Public Safety Answering Points has developed an innovative team of behavioral health crisis responders and essential health & human services professionals with training in telephonic crisis intervention to support 911 call centers.

This 911/988/211 Call Diversion project integrates emergency response services (911) with crisis intervention services (988) and health and human services (211). This aims to provide a more comprehensive and coordinated response to emergencies, mental health crises and essential needs support. This position will work closely with multiple teams, across multiple organizations.

We are seeking passionate individuals who are dedicated to learning, thrive in changing environments and want to make a positive impact in their community to join this important initiative. Our role is critical to ensure that individuals in crisis receive the support they need, while helping to reduce the strain on law enforcement and the criminal justice system.

POSITION SUMMARY: The 911 Crisis Diversion Clinician is a qualified Mental Health Professional who is trained to provide risk assessment oversight, clinical decision making and support 911 Crisis Diversion Specialists through consultation and coaching during live calls. Diversion Clinicians take lead in developing crisis intervention plans and coordinate with Diversion Specialists information & referrals to essential community resources with the goal of stabilizing the individual and reducing the likelihood of future crises.

This selected candidate must bring clinical expertise in the areas of crisis intervention, de-escalation, and mental health. Responsibilities include monitoring the delivery of services via phone and in the future chat/text. The 911 Crisis Diversion Clinician will ensure that callers receive appropriate emotional support, and referrals to the appropriate level of care.

• Mental Health Professional (MHP) status as defined by Washington Administrative Code (WAC ) and
• Revised Code of Washington (RCW 71.05 and 71.34).
• Individuals must hold one of the following active credentials or licenses in the State of Washington:
• Licensed Independent Clinical Social Worker (LICSW) or Associate (LSWAIC)
• Licensed Mental Health Counselor (LMHC) or Associate (LMHCA)
• Licensed Marriage and Family Therapist (LMFT) or Associate (LMFTA)
• Psychiatric Advanced Registered Nurse Practitioner (ARNP)
• Psychiatrist, Psychologist, or Licensed Psychological Associate
• Physician Assistant working under a psychiatrist as defined in RCW 18.71A.010
• Certified or Licensed Agency Affiliated Counselor (per RCW 18.19.210)

Preferred Credentials

• Independent clinical licensure (LMHC, LMFT, LICSW, or ARNP) is preferred for supervisory or managerial roles.
• Additional certifications in crisis intervention, suicide prevention, or trauma-informed care are strongly encouraged.

Maintenance of Licensure and Certification

• Employees must maintain current licensure and fulfill all continuing education requirements (CEUs) as required by their credentialing body.
• Verification of active licensure status will be conducted upon hire and annually thereafter.

911 Call Diversion Clinician
Responsibilities

• Responsible for the direct oversight of 911 Crisis Diversion Specialist and general oversight and direction of other staff working during scheduled shifts. This will include close monitoring and coaching of 911 Crisis Diversion Specialist.
• Responsible for supporting 911 Crisis Diversion Specialist in assessing for risk of harm, mental illness and ensuring that best clinical intervention practices and community resources are implemented.
• Ensures completion of appropriate screening and linkage to Next Day Appointments, Children's Crisis Outreach and Response System, Mobile Crisis Teams, Geriatric Regional Assessment Team, Designated Crisis Responders, and other outreach services for callers.
• Supports the 911 Crisis Diversion Specialist and Information and Referral Specialist staff with ongoing and immediate feedback.
• Ensures that all policies and procedures are followed by staff answering the line.
• Assists 911 Crisis Diversion Specialist in identification of callers who are known to the agency and may have…