Clinic Coordinator

Facility:
Nursing & Rehabilitation Center

Location:

Westchester County, NY
Position:
Full-Time

Schedule:

9:00 AM–5:00 PM
Pay: $20–$24 per hour

Nursing & Rehabilitation Center is seeking an experienced and highly organized Clinic Coordinator to join our healthcare team. The Clinic Coordinator is responsible for coordinating resident medical appointments, outpatient clinic visits, in-house consultations, transportation, insurance information, and required medical documentation.

• Schedule and register residents for outpatient clinic visits, medical appointments, and consultations.
• Coordinate in-house physician and specialty consultations.
• Schedule and coordinate medical transportation to and from resident appointments.
• Obtain, verify, and maintain accurate insurance information.
• Ensure required medical records and documentation are completed and prepared before resident clinic visits.
• Prepare consultation forms, paperwork, and envelopes for Unit Clerks.
• Monitor appointment schedules and follow up on missing or incomplete documentation.
• Communicate with nursing staff regarding documentation needed for appointments.
• Notify the Nurse Manager when resident documentation requires additional information.
• Communicate insurance issues and concerns to the Director of Nursing Services (DNS).
• Report scheduling concerns, recommendations, complaints, and grievances to the Director of Nursing (DON).
• Answer telephone calls and provide professional assistance to residents, families, staff, physicians, vendors, and other healthcare contacts.
• Assist with the daily coordination and operation of the resident clinic and appointment schedule.
• Supervise and coordinate Clinic Aides, including preparing schedules and arranging appropriate staffing coverage.
• Communicate Clinic Aide performance, attendance, scheduling, and staffing concerns to the DNS.
• Maintain accurate records while protecting confidential resident information.
• Follow all HIPAA, privacy, confidentiality, and facility policies and procedures.
• Provide compassionate, respectful, and professional service to residents and their families.
• Perform other duties as assigned to support efficient healthcare and clinic operations.

• Experience with Electronic Medical Records (EMR/EHR) systems preferred.
• Experience scheduling medical appointments and resident/patient transportation preferred.
• Knowledge of healthcare scheduling, insurance information, medical documentation, and resident services.
• Strong computer skills and proficiency with Microsoft Office
  .
• Excellent organizational and time-management skills.
• Ability to multitask and prioritize in a fast-paced healthcare environment.
• Strong written and verbal communication skills.
• Previous experience coordinating or supervising staff is preferred.
• Ability to maintain strict HIPAA compliance and confidentiality
  .
• Must demonstrate professionalism, reliability, accountability, and attention to detail.
• Must be empathetic and respectful when working with residents and families.
• Must work well independently and as part of a multidisciplinary healthcare team.
• Must demonstrate initiative and the ability to identify and resolve scheduling and customer service issues.
• Must maintain a positive, courteous, and professional demeanor when interacting with residents, families, coworkers, physicians, vendors, and other business contacts.

• Generous Paid Time Off (PTO)
• Medical, Dental, and Vision Insurance
• Company Perks and Employee Discounts
• Employee Recognition Programs
• Supportive and Team-Oriented Work Environment
• Opportunities for Professional Growth and Development

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