Patient Care Coordinator - Dr. Riley Williams

** Job Qualifications
** EDUCATION
- Required Education Requirements EDUCATION
- Preferred Educations Requirements Certification Requirements EXPERIENCE
- Required Minimum Years of Experience Type of Experience
** Additional Requirements
** EXPERIENCE - Preferred Minimum Years of Experience Type of Experience
** Additional Requirements
** SKILLS
- Required Excellent verbal and written communication skills.

Superior written and oral communication skills

Exceptional customer service skills

Ability to follow through with tasks to completion

Strong organizational and problem-solving skills

Ability to multitask in a fast paced environment

Ability to effectively and accurately follow directions or instructions

Ability to work collaboratively as part of a team; offers to help coworkers when needed

Ability to escalate issues appropriately

Strong computer skills

Knowledge of healthcare industry including regulations and health insurance SKILLS

- Preferred Experience with Epic preferred;

Familiarity with medical terminology, preferred

Tasks that involve no exposure to blood, body fluids, tissues, or other potentially infectious materials and Category 1 tasks are not a condition of employment.
** Behavioral & Leadership

Competencies:

Team Members** **(Provided & Standardized by HR)
** Shares ideas and points of view. Volunteers to take on stretch assignments and/or additional responsibilities identified by and/or with manager.
** Position Competencies
**** Patient Service & Communication

Skills:

**** Technical & Systems Proficiency:
** Proficient in the use of electronic medical records systems (e.g., Epic) and navigates scheduling, billing, and Microsoft Office software with competence. Operates phones system, scanners, copiers, printers, and other front-desk technology efficiently. Learns and adapts to new systems, policies and technologies relevant to office operations.

Prioritizes tasks and manages workload efficiently to meet patient needs, and departmental goals such as call answer rates. Takes initiative to resolve issues and assist colleagues.

Adapts to workflow changes and supports team productivity. Fulfills a lead role in the office when covering for Office Manager during time off. Demonstrates accountability in job duties, and proactively assists in training support staff/covering staff as needed.

Our patients say it best:
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