Program Supervisor

Since 1981, Morris Heights Health Center (MHHC) has been a trusted provider of healthcare services to the Morris Heights community and surrounding areas. As a non-profit organization, MHHC operates with support from federal, state, and private funding to deliver quality primary care to all community members, including underserved populations. Serving over 50,000 patients annually, MHHC offers a wide array of medical, dental, mental health, educational, and social services across eight locations, as well as school-based health facilities in twenty New York City public schools.

MHHC is recognized as a Level III Patient-Centered Medical Home by the NCQA and accredited by the Joint Commission for its excellence in care.

Responsibilities include but are not limited to the following:

• Provides regularly scheduled weekly supervision to all supervises and discusses/develops professional development plans.
• Actively strategizes with staff on reaching performance measures/benchmarks and expected work performance, manages supervisee’s work behavior, nurtures, and holds staff accountable with any corrective action needed.
• Monitors program tools findings of families for appropriate interventions, while integrating the assessment, addresses engagement and retention of families.
• Performs diligent Quality assurance activities such as: ensuring observations of CHW and family visits every quarter, quarterly supervision rates of at least 85% per worker, conducts 85% of QA case record reviews quarterly, 100% QA telephone calls to families for every CHW supervised per quarter, ensures participant satisfactions surveys are completed, prepares for funders observations/site visits, and participates in developing community partnerships, monitors staff while in the field, etc.
• Reviews and ensures accuracy of data system and preparing reports on a monthly and quarterly basis, with recommendations for improvements or changes.
• Reviews and approves weekly paperwork submitted by staff and ensures records are up to date.
• As a key leader in the program, the supervisor has a flexible schedule to monitor staff in the field during unconventional hours or weekends.
• Demonstrates leadership and participates in hiring, orientation, training, staff meetings, events or workshops.
• Assesses staff competency for continued training, completes competency-based performance appraisals, and participates in program’s improvement planning.
• Maintains a work environment that provides maximum safety and promotes an open-door policy.
• Completes thorough and accurate documentation on a timely basis and ensures productivity.
• Program Supervisor may need to be prepared to occasionally deal with outside weather conditions during the regular workday all year-round; and be exposed to variety of home and community environments; is willing/able to work flexible schedule (i.e., early morning, evening, weekends, out of town travel for meetings/trainings).
• Participates in training and applies learning, professional development planning and at least monthly supervision.
• Monitors the program data collection and may perform data entry tasks.
  
  When necessary, supervisor may carry a caseload or back up CHW with families.
• Displays initiative to work independently, is a self-starter; exhibits tactfulness, and flexible behaviors.
• Program Supervisor ensures implementation of policies and procedures and maintains fidelity to the Healthy Start Program model. Follows and implements center and program’s policies and procedures.
• Demonstrate motivation and the ability to learn and practice basic supportive skills.
  
  Performs other related duties as assigned.
• Reports to Program Director.

Bachelor's degree in…