Residential Aide

The Residential Aide will be the primary connection between the operations staff and the clients. The residential aide will spend a large amount of time with the residents. They will spend this time helping clients who need more hands-on assistance. They will also provide insight into the current atmosphere in the facility and what the current client complaints or recommendations.

• Document all residents, staff, and visitors entering and exiting the building; complete census forms, report all incidents, and log all events in the Facility Logbook.
• Facilitate new resident admissions and move-outs.
• Record all daily census reports in the CARES system.
• Generate and submit nightly rosters to funding sources.
• File all paperwork relating to shift coverage.
• Provide a professional greeting to all visitors and callers.
• Performs the day-to-day monitoring of the residents’ on-site activities
• Performs hourly inspections of the facility and immediate neighborhood, and documents/reports any incidents
• Assists in the planning and organization of recreational activities, events, and outings .
• Wakes the clients as needed, provides clothing and personal care items to clients
• Ensures that the clients are out of the dormitories according to policies and procedures
• Reminds clients of their daily schedules and assists clients with their daily living skills
• Processes new client intake information and bed assignment, maintains the daily census records, and provides DHS with daily census figures.
• Secures the clients’ personal property and maintains an inventory of the client’s belongings
• Observe the behavior of clients, reporting any unusual behavior to the case management and clinical staff
• Oversees the shelter at night and responds to any requests from the clients who are awake
• Works collaboratively with the Program Aides/ Case Managers in providing crisis intervention in an emergency.
• Complete electronic shift summaries and incident reports
• Assists in the Cafeteria with meals being served to clients at breakfast, lunch, and dinner
• Performs other duties as assigned by the Residential Aide Supervisor or other supervisory staff

• A High School Diploma or GED required
• 1 year of experience working with homeless mentally ill adults or other special needs populations
• Excellent oral, writing, and listening skills
• Knowledge of Microsoft Office Suite, especially e-mail, Word, and Excel; computer literate .
• Bilingual or multilingual a plus

Responsible for providing safety and general support to assigned programs in various departments or divisions.

Problems encountered by the incumbent are straightforward and can usually be resolved using common sense or through supervisory guidance.

Job duties requirea general familiarity with 163-IC Inc programs, services, and operations.

Makes routine, relatively low-cost expenditures, as delegated by supervisor.

The incumbent works primarily with the Shelter Director; external contacts are frequent and limited in scope.

Adheres to 163 rd Street Improvement Council Policies and Procedures. Acts as a role model within and outside the agency. Performs duties as workload necessitates. Attendance and Dependability:
The employee can be depended on to report to work at the scheduled time and is seldom absent from work. The employee can be depended upon to complete work in a timely, accurate, and thorough manner and is conscientious about assignments. Communication and Contact: the employee communicates both verbally and in writing with superiors, colleagues, and individuals inside and outside the 163 rd Street Improvement Council.

Relationships with others: the…