Front Desk Clerk

Summary - The front desk clerk offers guests the first taste of their experience. Front desk clerks must handle guest check‑ and check‑outs, maintain an extensive knowledge of the hotel and its offerings, handle guest inquiries and issues, answer telephone calls and direct them as needed, and complete additional duties assigned on a regular basis. These individuals must offer a cordial personality and up-to-date knowledge of the hotel and its surroundings.

They must also practice courteous hospitality. Candidates must offer availability on a part‑time basis.

• Promptly and effectively handle guest complaints and requests
• Post guest charges and compute guest bill, collect payment and make change for hotel guests following all cash handling procedures
• Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies
• Take reservation requests efficiently
• Answer switchboard in accordance with standards of proper telephone etiquette
• Block rooms and handle special requests
• Monitor room availability
• Keep lobby and desk area clean and presentable
• Have a thorough knowledge of emergency and security procedures
• Offer and properly handle requests for wake up calls
• Know how to clean guest rooms to standards
• Open and close shift make cash drops
• Ensure all credit cards, cash, and change fund are balanced throughout each shift
• Inform management of any guest or systems related complaints or problems
• Keep maintenance informed of all maintenance needs.
• Pass on guest lost and found inquiries to management or supervisors
• Be able to move luggage or packages weighing up to 40lbs