Service Manager , NY

Service Manager

Convene Hospitality Group operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destinations to host gatherings of all kinds, ranging from small corporate meetings to immersive brand activations and beyond. We love bringing people together in person, and that passion for great experiences extends to our employees as well.

If you're interested in creating inspiring moments of connection, consider joining our team.

Location: SoHo neighborhood, New York City, within the landmarked Scholastic Building.

Size: 32,000 square feet.

Capacity: Full venue buyout capacity of just over 450 guests.

Spaces: Features seven unique meeting and event spaces, including a main hall, breakout spaces, a boardroom, and galleries for networking and receptions.

• Key Amenities: Offers a white box space for branding, in-house catering with customization, in-room AV technology supported by an on‑site team, and dedicated hospitality resources. It is also easily accessible via public transportation.

The Service Manager is responsible for ensuring the success of all programs, while maintaining a profitable operation and high‑quality products and service levels. The Service Manager is expected to share ideas to promote business, reduce employee turnover, maintain revenue and payroll budgets, and meet budgeted productivity while keeping quality consistently high.

• Supervise and set up the culinary service in a quick and efficient manner to participants and ensure that it follows The Program Execution Order
• Supervise the service team and support staff, including setup, utilities, maintenance, and security
• Coordinate culinary service between the culinary team and the service team
• Keep the culinary informed of accurate counts
• Review menu/service with production and culinary teams
• Enforce all rules and regulations, and ability to carry out all safety and emergency programs
• Monitor all beverage consumption
• Follow all health and safety regulations and ensure the sanitation and cleanliness of service areas

• Minimum of 2 or more years of progressive experience in a conference center or a related field
• Previous supervisory responsibility preferred
• Strong knowledge of service standards, and different service types
• Knowledge of food and beverage preparation techniques, health department rules and regulations, liquor laws and regulations
• Be involved in and/or conduct ongoing training of service specialist to maintain standards of service
• Manage opening and/or closing inspection duties
• Maintain service cleanliness in front and back of the site
• Ensure positive overall client satisfaction
• Ability to interact with guests and/or associates in a courteous, empathetic and discreet manner
• Adhere to basic hygiene procedures and grooming standards
• Flexible and long hours sometimes required
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, or walk for an extended period of time

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Salary Min: $70,000 Salary Max: $75,000

This role is also eligible for Convene's annual incentive performance bonus plan.

At Convene Hospitality Group, we want you to feel supported in every part of your life. Here’s what you can expect:

• Health & Wellness: Day‑one health coverage for you and your family, 24/7 virtual care, emotional well‑being support, and fertility & family planning benefits. Because your well‑being matters, inside and outside of work.
• Time Off & Balance: Generous PTO, your…