Director of Housekeeping - Tri-State Area

Job Overview

Job Title: Director of Housekeeping

Location: New York Tri-State Area - On-Site, In Person Position

Department: Housekeeping

Reports To: General Manager

This role is with a well-regarded hotel in the New York Tri-State area. While we can't share the hotel's name upfront to maintain confidentiality, we're excited to tell you more as we move forward in the process. Thank you for your understanding!
This position is an on-site, in person located in the New York Tri-State area. The primary responsibilities are to oversee and manage Housekeeping operations, including routine operational tasks and directing and supervising Managers and other team members  assignments. The Director of Housekeeping also conducts weekly staff meetings, weekly training sessions presented by Managers, and reviews of previous and future sales and operations efforts.

This role ensures Guest Satisfaction and the efficient operation of the hotel by serving as a direct back-up to the General Manager in their absence. The role assists the General Manager by focusing on hotel profitability through revenue generation, cost control, Guest Satisfaction, and development of Associates. Other duties may be assigned as required by the business and/or training for career advancement.

• Approach all encounters with Guests and Associates in an attentive, friendly, courteous and service-oriented manner.
• Maintain regular attendance in compliance with Rebel Hotel Company standards, as required by scheduling, which will vary according to the needs of the Hotel.
• Maintain high standards of personal appearance and grooming, including compliance with Rebel Hotel Company's dress code and wearing a nametag when working (per brand standards).
• Comply and ensure adherence to Rebel Hotel Company standards and regulations to encourage safe and efficient hotel operations.
• Comply with certification requirements as applicable for position to include CPR and First Aid.
• Maintain the efficient operation of the hotel in the absence of the General Manager.
• Use competencies from Rebel and Brand training materials to develop self.
• Work with Department Heads to gain a good understanding of each position and how it affects the operation of the Hotel.
• Assist in creating an environment where Associates make empowered decisions to ensure Guest Satisfaction. Follow up on empowerment successes and opportunities with the appropriate Department Head.
• Assist the General Manager with the creation of financial reports as required by the Corporate Office.
• Ensure compliance with Union regulations is maintained
• Keep up to date with all Union changes and agreements
• Meet all Corporate imposed deadlines as well as those imposed by the General Manager.
• Participate in required MOD coverage as scheduled.
• Ensure that training in service standards is taking place in the Housekeeping department using the steps to effective training.
• As needed, assist the General Manager in recruiting, hiring and training for Guest Service, based on occupancy.
• Assist in creating a positive team-oriented environment that focuses on the guest, through Associate development and motivation.
• Assist the General Manager with maintaining compliance with Preventative Maintenance and Deep Cleaning Programs through the daily and/or weekly inspection of rooms with the Property Engineer.
• Ensure that Associates are always attentive, friendly, courteous and efficient in their interactions with Guests, Management and all other Associates.
• Be familiar with SOPs in the Housekeeping department.
• Maintain a professional working relationship and promote open lines of communication with Managers, Associates and other departments.
• Ensure that all Associates receive fair and equitable treatment according to Rebel Hotel Company SOPs.
• Complete required corporate training modules and become certified to train those as required.
• Be in the public areas during peak times, greeting Guests and offering assistance as needed.
• Attend all scheduled meetings that take place on the property when you are scheduled.

• At least five years of progressive managerial experience in the Rooms…