Guest Experience Coordinator; Global Sporting Event

Overview

The Guest Experience Coordinator will support the Guest Experience Manager with the pre-event and event-time planning, organisation management of the hospitality desk and team.

This is a contract position starting from 6 July to 20 July 2026, working on a client project for the Global Sporting Event in the US.

• Develop a clear understanding of the Hospitality Programme and daily schedule
• Build strong relationship with key hotel teams to ensure smooth running of onsite operations
• Assist the Guest Experience Manager to prepare Guest Operations Manual, to include policies and procedures for all possible circumstances
• Ensure all guests are personally welcomed, fully briefed of next point of contact, event timings and receive welcome packs including premiums tickets and credentials
• Demonstrate friendly, professional and efficient service with clients, hotel teams and guests
• Pro-actively assist guests to resolve any problems they encounter
• Assist the Manager, Guest Experience with operation and management of optional leisure activity service available to guests through Hospitality Desk
• Where necessary, assist with the operation running of the Guest Lounge within the hotel to provide excellent customer service and a top-class hospitality experience for all guests, including FB replenishment, drinks service and ensuring the Lounge is immaculately presented
• Prepare familiarisation training so that both self and team are fully conversant with all aspects of the programme including hotel facilities; event venues; excursion activity venues
• Prepare a practical information resource for the Guest Experience Team so that information is readily available easily accessible including essential contact numbers, travel agency services, venue information, venue maps, match schedules etc.
• Liaise with Airport Transport teams to ensure efficient arrival departure systems
• Liaise with Guest Communications team to ensure all reports/information communicated as necessary
• Assist the Programme leads in planning and delivery of Event/Hotel Host training
• Assist in operating hospitality desks onsite to ensure correct information is displayed, and desks are opened punctually and well presented

This is not an exhaustive list, and all team members will be expected to contribute to any other aspects of the business, as necessary.

• Fluent in English
• Excellent communications skills
• Quality service orientated with a “Can Do” attitude
• Previous experience of hotel or event hospitality service
• Methodical, accurate and an eye for detail
• Good IT skills
• Ability to multi-task and meet strict deadlines
• High Level understanding of what constitutes excellent customer service
• Able to build rapport at all levels
• Experience of handling VIP guests

• High energy, comfortable working potentially long hours in a demanding but rewarding and friendly environment
• Flexible, enthusiastic, confident, outgoing
• Willing to roll sleeves up and get involved
• Passionate about sport, hospitality and delivery
• Able to work in a calm, kind and professional manner in a pressured environment
• Ability to prioritise a demanding workload