Guest Experience Coordinator; Global Sporting Event

Guest Experience Coordinator (Global Sporting Event)

New York , NY , United States Contract

The Guest Experience Coordinator will support the Guest Experience Manager with the pre-event and event-time planning, organisation & management of the hospitality desk and team.

This is a contract position starting from the 6th of July to the 20th of July 2026, working on a client project for the Global Sporting Event in the US.

Key Responsibilities:

• Develop a clear understanding of the Hospitality Programme and daily schedule
• Build strong relationship with key hotel teams to ensure smooth running of onsite operations
• Assist the Guest Experience Manager to prepare Guest Operations Manual, to include policies and procedures for all possible circumstances
• Ensure all guests are personally welcomed, fully briefed of next point of contact, event timings and receive welcome packs including premiums tickets and credentials
• Demonstrate friendly, professional and efficient service with clients, hotel teams and guests
• Pro-actively assist guests to resolve any problems they encounter
• Assist the Manager, Guest Experience with operation and management of optional leisure activity service available to guests through Hospitality Desk
• Where necessary, assist with the operation & running of the Guest Lounge within the hotel to provide excellent customer service and a top-class hospitality experience for all guests, including F&B replenishment, drinks service and ensuring the Lounge is immaculately presented
• Prepare familiarisation training so that both self and team are fully conversant with all aspects of the programme including hotel facilities; event venues; excursion & activity venues
• Prepare a practical information resource for the Guest Experience Team so that information is readily available & easily accessible including essential contact numbers, travel agency services, venue information, venue maps, match schedules etc.
• Liaise with Airport & Transport teams to ensure efficient arrival & departure systems
• Liaise with Guest Communications team to ensure all reports/information communicated as necessary
• Assist the Programme leads in planning and delivery of Event/Hotel Host training
• Assist in operating hospitality desks onsite to ensure correct information is displayed, and desks are opened punctually and well presented
• This is not an exhaustive list, and all team members will be expected to contribute to any other aspects of the business, as necessary.

Skills, Knowledge and Expertise:

• Excellent communications skills
• Quality service orientated with a “Can Do” attitude
• Previous experience of hotel or event hospitality service
• Methodical, accurate and an eye for detail
• Ability to multi-task and meet strict deadlines

  Attributes:

  • High energy, comfortable working potentially long hours in a demanding but rewarding and friendly environment
  • Willing to roll sleeves up and get involved
  • Passionate about sport, hospitality and delivery
  • Able to work in a calm, kind and professional manner in a pressured environment
  • Ability to prioritise a demanding workload