Front Office Manager

About the Company

The Goodkind Group, a hospitality staffing agency, is committed to providing exceptional staffing solutions in the hospitality industry.

The Goodkind Group is seeking an experienced Front Office Manager, Opera experience a ++

We are seeking someone with a flexible schedule who can do a combination of 3:00pm – 11:00pm and 11:00pm – 8:00am. OR someone that can do 11:00pm – 8:00am, 5 days a week. Opera experience ++

• Oversee daily operations of the Front Office team, including Guest Service Agents, Bell Staff, Concierge, PBX, In-Room Dining, and Doorman
• Supervise and support front office agents during PM and overnight shifts
• Run night audit and perform basic credit checks
• Respond to guest concerns, resolve service issues, and identify service trends
• Conduct stand-up meetings and assist with pre-arrival planning to ensure efficient guest service
• Coordinate front office operations in a union environment (no guest check-in or check-out required)

• Prior hotel front desk and front office management experience required
• Strong knowledge of basic front office duties and night audit procedures
• Comfortable supervising multiple departments and working PM and overnight shifts
• Ability to start immediately
• Experience working in a union hotel environment is a plus

• Experience in a union hotel environment

Pay Rate: $33 per hour

The Goodkind Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status.