Director, US Premier Service

Who We Are

We are Tennis!

The USTA (United States Tennis Association) is the national governing body for the sport of tennis and the leader in promoting and developing the sport’s growth on every level in the United States, from local communities to the crown jewel of the professional game, the US Open.

We are a passionate team of staff and volunteers focused on growing the sport of tennis and making it accessible to all. We are committed to removing barriers and creating opportunities for ALL to participate.

Don’t know tennis? Don't worry, you can still find yourself in the game!

The Director of US Open Premier Services will be responsible for overseeing all day-to-day aspects of premium club seat services leading up to, and during, the US Open. This includes managing client relationships, developing and executing service strategies, and ensuring an exceptional experience for all premium courtside club guests, as well as handling all future renewals for future US Opens.

• Serve as the primary point of contact for premium courtside club clients, fostering strong relationships and addressing their needs.
• Develop and execute all premium communication plans throughout the year.
• Ensure timely and effective communication with courtside club clients regarding event details, services, and any special requests.
• Proactively identify opportunities to enhance client satisfaction and loyalty.

• Develop and implement comprehensive premium strategies for the US Open, aligning with organizational goals and brand standards.
• Work with the Hospitality team to oversee the end-to-end execution of all courtside club premium service offerings
• Continuously evaluate and enhance service delivery to ensure a world-class experience for guests.
• Work with Ticket Operations team to coordinate on all renewals and consumer-facing communications

• Foster a positive and collaborative work environment focused on excellence and guest satisfaction.
• Work cross-organizationally to ensure guests’ expectations are met during the tournament

• Work with ticketing and hospitality teams on the day-to-day communications leading up to and during the US Open
• Work with the hospitality team to help manage all operational aspects of premium hospitality areas, including staffing, logistics, catering, and event setup.
• Collaborate closely with internal departments, including operations, food and beverage, security, and sales.
• Develop and manage budgets, ensuring financial targets are met while maintaining service quality.
• Implement and enforce health, safety, and security protocols in all premium areas.

• Monitor service quality and guest satisfaction through regular feedback mechanisms and performance metrics.
• Prepare detailed post-event reports to analyze performance, identify areas for improvement, and provide recommendations.
• Ensure compliance with all relevant regulations and organizational policies.

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 8-10 years of experience in premium hospitality management, with at least 5 years in a leadership role, preferably within large-scale sporting events or luxury venues.
• Proven track record of managing high-end client relationships and delivering exceptional service.
• Extensive experience in budget management, operational planning, and team leadership.
• Excellent leadership and communication skills, both written and verbal.
• Strong interpersonal skills with the ability to build rapport with clients and team members.
• Exceptional organizational and problem-solving abilities.
• Proficiency in hospitality management software and Microsoft Office Suite.
• Ability to work under pressure in a fast-paced, high-stakes environment.
• Flexibility to work extended hours, including evenings, weekends, and holidays, particularly during the US Open.

At the USTA, we know people are our most important asset. For this reason, we offer a comprehensive benefits package designed to meet the needs of a diverse workforce!

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