Overnight Front Office Agent

Location Overview

Join our team in Aman New York. East meets West and old meets new. Manhattan’s iconic Crown Building is reimagined as Aman New York, where the city’s original architectural splendour and Aman’s harmonious design language collide, reimagining the inimitable tranquillity of Aman in the heart of Manhattan’s midtown. With a year-round Garden Terrace, flagship Aman Spa and spacious suites all among the largest in the city.

The Overnight Front Office Agent will provide hotel support and service in accordance with Aman’s Core Ambitions, Purpose, Brand Pillars, Values, Competencies and Spirit.

This position has an hourly compensation rate of $37.91.

• Performs all overnight front office duties, including guest check-in/check-out, reservations, guest profile management, and cashiering, ensuring a seamless Aman New York experience.
• Acts as a liaison between departments and assists with package handling to support overall guest satisfaction and operational efficiency.
• Responsible for maintaining the highest quality database relating to Guest History.
• Provide attentive and genuine service to guests arriving during the night and support in-room requests with efficiency and courtesy. Follow up and follow through.
• Responding to guest and leadership feedback, in areas relating to Guest Satisfaction. Focusing on improvement regarding feedback.
• Responsible for achieving and maintaining high guest retention ratio.
• Have an in-depth knowledge of activities, directions, travel time, cost, and various forms of transportation around New York City.
• Responsible for maintaining clean, neat, and organized surroundings, ensuring a safe and positive environment.
• Stay current with developments and procedures in Aman New York by attending each pre-shift and departmental meetings.
• Complete overnight tasks and reports assigned by the Management Team.

• 1 year of related luxury hotel experience.
• Graduate of Hotel School or College Degree is a plus.
• Must be proficient in Windows, Word, Excel, PowerPoint. Opera PMS knowledge is preferred.
• Excellent communication skills, both written and verbal in English, multi-lingual is a plus.
• Positive, inclusive, genuine, innovative, engaging, and energetic personality.
• Ability to handle guest requests and concerns in an efficient, calm, and genuine manner.
• Able to be organized, manage time wisely, showcase high levels of attention to detail.
• Handle confidential materials and matters with full discretion.
• Able to handle a multitude of tasks in an intense, fast paced environment.

At Aman Group, we believe that our colleagues are at the core of our success. We offer a competitive benefits including exciting international career opportunities in a company that is expanding rapidly. We prioritise and support your career journey, making you feel valued, included and at home.

• Comprehensive and generously-subsidized health benefits program
• Safe Harbor 401K Plan
• Complimentary Stays at other Aman properties
• Discounts at Aman New York restaurants and Aman Retail online store
• Wellness events throughout the year

If you thrive in an ultra-luxury environment and are passionate about warm and personalised hospitality where every detail matters, we invite you to apply to join us on our journey.