Head of Reservations HiStory Hospitality London

HiStory Hospitality is looking for an experienced Head of Reservations or Guest Relations Manager to lead and elevate guest experience and reservations across its restaurants and future projects.

Owned and operated by two Michelin-starred Chef Tom Sellers, the group includes Restaurant Story, Story Cellar, Dovetale at 1 Hotel Mayfair, and events company Once Upon a Time. This is an exceptional opportunity to work alongside world‑class teams, where you will play a pivotal role in shaping guest journeys from first contact to farewell, ensuring every interaction reflects the highest standards of hospitality.

As Head of Reservations, you will take ownership of the reservations function, guest data, and service communication, acting as the bridge between front of house, management, and guests. A deep working knowledge of Open Table is essential for this role.

• 50% staff discount across all restaurants within the group
• Team referral bonus up to £2,000
• Additional paid day off for your birthday
• Staff meal and drinks while on shift
• Regular and calendared staff socials
• Access to Hospitality Action’s Employee Assistance Programme, offering mental health support, advice and counselling
• Ongoing investment in training and development, including qualifications across Wine, Health & Safety, Food Safety and HR

• Warm, confident and genuinely hospitable personality with a passion for guest experience
• Proven experience and advanced knowledge of Open Table (configuration, reporting, guest notes, tagging, floor plans and optimisation)
• Strong understanding of reservations strategy, guest profiling and yield management
• Ability to manage and prioritise high volumes of telephone, email and online reservation requests
• Professional and articulate communicator with fluent spoken and written English
• Highly organised with exceptional attention to detail and administrative skills
• Calm and solutions‑focused, able to thrive in a fast‑paced, high‑pressure environment
• Proactive and hands‑on approach, working closely with restaurant teams during service
• Passion for food, beverage and exceptional service standards
• Previous experience in high‑end or Michelin‑level restaurants
• A natural leader and team player, supporting and developing host and reservations teams

We strive to be a company that is inclusive in terms of age, gender, identity, race, sexual orientation and ethnicity, and to create an environment where everyone feels welcome and supported  you are a Guest Relations Manager looking for your next challenge in a world‑class hospitality group, we’d love to hear from you.

Hailing from Nottingham, Tom Sellers is a two Michelin‑starred Chef who opened his first restaurant, Restaurant Story, at just 26. His unique approach earned a Michelin Star five months after opening, with a second star awarded in 2021. Tom trained under some of the world’s most influential chefs, including Tom Aikens in London, Thomas Keller at three Michelin‑starred per se in New York, and René Redzepi at Noma in Copenhagen.

Since then, the group has expanded to include Story Cellar, the critically acclaimed Dovetale at 1 Hotel Mayfair, and the events company Once Upon a Time, each driven by a shared commitment to creativity, produce‑led cooking and exceptional hospitality.