Guest Service Agent; overnight

Position: Guest Service Agent (overnight)
Location: New York

* Approach all encounters with guests and employees in a friendly, service-oriented manner.
* Comply at all times with standards and regulations to encourage safe and efficient hotel operations.
* Maintain a friendly and warm demeanor at all times.
* Initiate and complete the End of Day process.
* Run all reports as required for Food and Beverage audit.
* Complete the Night Audit checklist for computer procedures daily.
* Balance the day’s work.
* Maintain cashiering responsibilities as per Front Office procedures.
* Maintain Front Office computer system operation.
* Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m.
* Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m.
* Follow safety and emergency procedures.
* Maintain proper record keeping (i.e., log books, etc.).
* Be familiar with all policies and house rules.
* Complete the initial direct bills, daily, and place on the Property Accountant's desk;
Attach all folio/banquet check back-up to the bills.
* Maintain radio contact with other employees during entire shift.
* Have a working knowledge of security procedures.
* Ensure employees are at all times, attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
* Prepare and distribute the Daily Flash Report.
* Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.
* Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
* Performs any other duties as requested by supervisor.# Associate demonstrates excellent CUSTOMER SERVICE SKILLS
* Responds to requests for service and assistance.
* Demonstrates the desire and ability to provide high quality service to both internal and external customers.
* Solicits customer feedback to improve service.
* Takes responsibility for own actions.
* Performs work with little or no supervision; works independently.
* Can be relied upon regarding task completion and follow up.
* Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.
* Ability to interpret and perform basic math functions.
* Ability to interpret and perform basic computer and POS system functions.

We are visionaries in the hospitality industry, fueled by innovation and precision, and guided by our core values of being Dynamic, Deliberate, and Distinct. As a privately owned hotel management company, we are committed to providing experiences and opportunities for our guests to create lifelong memories through travel. Managing a portfolio of over 160 hotels across the United States, we offer extensive growth opportunities for our partners and investors, and exceptional hospitality career opportunities for our team members.

All Stonebridge openings are projected to close within 30 days of the original posting date. Please submit your applications by then.

Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.
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