Hotel Operations Manager

About Life Hotel New York

Life Hotel New York is a 98-key boutique hotel in the heart of Manhattan, designed for travelers who value authenticity, personality, and genuine human connection. Our intimate size allows us to be deeply guest-centric, while our vibrant energy is fueled by the on-property ZOI Restaurant and TEN
11 Lounge, creating a lively yet refined atmosphere that feels distinctly New York. Guests don’t just stay with us, they experience us. And our team doesn’t just operate a hotel, they shape that experience every day.

Life Hotel New York | New York, NY

On‑Site, In‑Person Role
• Full‑Time
• Exempt

Reports to:

Director of Operations

We are seeking a hands‑on, service‑driven Operations Manager to help lead the Rooms Division, overseeing Front Desk, Housekeeping, and Engineering operations. This is a highly visible role, ideal for a hospitality professional who thrives in boutique environments, enjoys being on the floor, and takes pride in running smooth, guest‑focused daily operations. In this role, you will partner closely with the Director of Operations to ensure operational excellence, guest satisfaction, and team engagement.

You will also step in as the senior operational leader in the Director’s absence, supporting departments and maintaining the rhythm of the hotel. This position is designed for someone who sees operations not as a checklist, but as a living, breathing experience shaped by people, decisions, and moments.

As Operations Manager, you will help lead the daily operations of the Rooms Division, overseeing Front Desk, Housekeeping, and Engineering with a hands‑on, guest‑first approach. You will support department leaders, ensure service standards are consistently met, and help create an environment where employees feel empowered to deliver exceptional guest experiences. You will serve as a key operational leader in the absence of the Director of Operations, participate in Manager‑on‑Duty coverage, and remain highly visible in public areas during peak times.

Training, coaching, and compliance with Rebel Hotel Company standards will be central to your role, along with maintaining strong communication across departments. You will assist with staffing, scheduling support, inspections, preventative maintenance oversight, and deep‑cleaning programs, working closely with Housekeeping and Engineering leadership. You will also collaborate with Front Desk leadership on oversell settings and daily operational pacing. Throughout the day, you will balance guest satisfaction, operational efficiency, and team engagement, using sound judgment, problem‑solving skills, and professionalism in a fast‑paced boutique hotel environment.

You are a hospitality professional with previous supervisory experience who understands the nuances of rooms operations in a lifestyle or luxury hotel environment. You are comfortable making decisions, solving problems in real time, and balancing guest satisfaction with operational discipline. You are calm under pressure, organized in your thinking, and confident working with financial data, reports, and basic analytics. You communicate clearly, listen actively, and can navigate complex information while adapting to the needs of the business.

You are proficient with Windows‑based systems, able to evaluate multiple courses of action quickly, and effective at resolving both guest and employee concerns with empathy and professionalism.

• At least one year of progressive experience in a lifestyle or luxury hotel Rooms Department, or
• A four‑year college degree plus at least one year of Rooms Department hotel experience, or
• A two‑year college degree plus at least two years of Rooms Department hotel experience
• Previous supervisory experience is required.
• FSD Certification is preferred.
• Weekend availability is required.

Competitive salary: $70,000 - $73,000

More importantly, we offer growth. Rebel Hotel Company is expanding rapidly, and this role is a strong stepping stone for leaders looking to advance within a dynamic, people‑focused hospitality organization.

Comprehensive Benefits Package Including:

• 401(k) with company matching
• Medical, dental, and vision insurance
• Life insurance
• Paid time off

If you’re energized by boutique hotels, believe great operations start with great people, and want to build a career with a company that invests in its leaders, Life Hotel New York and Rebel Hotel Company may be exactly what you’re looking for.