Housekeeping Manager

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Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally.

At Hyatt, we believe in making people feel at home wherever they are in the world. We turn jobs into careers, encounters into experiences and trips into journeys. Join a team that is making travel more human, connected and sustainable. Here, everyone’s role matters, and your individuality is celebrated.

Located in the heart of the city, Park Hyatt Melbourne offers sophisticated luxury and exceptional personalized service. With beautifully appointed rooms, extensive event spaces, curated experiences, fine arts, dining and wellness, we create unforgettable experiences for our guests.

• Leading global hotel brand with career advancement opportunities
• Complimentary and discounted accommodation at more than 1,000 Hyatt properties worldwide for you and your loved ones
• Complimentary duty meals whilst on shift
• Discounted food & beverage and park club health & day spa treatments
• Discounted onsite car parking
• Employee assistance program – benefit from free, immediate and confidential support for any work, health or life concern
• Generous paid time off and holiday policies including paid parental leave and wellbeing leave
• 10% discount with NIB Health Insurance

Reporting to the Director of Rooms, as the Housekeeping Manager, you will be responsible for the management of the day-to-day operations of the housekeeping department, including training, supervision, and coaching of the team. You will ensure the efficient running of the department in line with Hyatt International’s corporate strategies and brand standards, whilst meeting employee, guest and owner expectations by providing an excellent and consistent level of service.

• Preparation of staff rosters and allocation of duties to colleagues
• Control manning levels in relation to occupancy requirements, service quality, and cost control
• Management of the Housekeeping Attendants productivity levels and quality of service standards
• Lead the team in line with Hyatt’s purpose and values
• Ensure the department’s operational budget is strictly adhered to and that all costs are controlled and expenditure approved
• Respond to guest complaints
• Work closely with the Front Office and Engineering departments to complete room maintenance as required

• Previous experience as a Housekeeping Manager in a luxury hotel
• Proven leadership experience with the ability to lead, guide and motivate a diverse team
• Ability to drive exceptional cleanliness and service standards through the team
• Exceptional interpersonal and communication skills along with strong service recovery skills
• Excellent time management skills with the ability to multi-task and keep calm under pressure
• Ability to work in a dynamic and flexible team environment

Join us at Hyatt and make travel more human. Apply today and start your journey with a team that values Empathy, Integrity, Respect, Experimentation, Wellbeing and Inclusion. With Hyatt, you’ll discover a career you didn’t know existed.

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