Director of Operations

Summary

If you like to have fun while being a high performer, this is the job for you!

Dream Downtown hails its 1960s role as the National Maritime Union headquarters. Inside, you are greeted by a lobby that seems to buzz with energy as if alive on its own; a glass‑bottomed swimming pool floating in the ceiling high above; pockets of guests and locals alike catching up over cocktails or being mesmerized by their gadgets. As much a place to play as it is to stay, our downtown hotel offers everything today’s urban traveler seeks for buttoning down, loosening up, or a little of both: 314 loft‑style guest rooms and suites, luxurious amenities, unique event spaces and a friendly (if slightly overeager‑to‑please) staff that knows the ins and outs of everything NYC.

Plus, all the dining and nightlife you could ask for, built right in.

The Director of Operations is responsible for driving hotel profitability through revenue growth, cost control, guest satisfaction, and employee development while maintaining the integrity of hotel operations and brand standards.

• Tour operating departments daily and implement adjustments through department heads.
• Ensure consistent delivery of brand standards and service culture across all departments.
• Monitor operational performance, guest feedback, and financial metrics to drive continuous improvement.
• Maintain the cleanliness and maintenance of the physical property through regular inspections and preventive maintenance programs.
• Be present in public areas during peak times to engage with guests and provide assistance as needed.
• Meet all financial review deadlines and corporate program requirements.
• Ensure departmental productivity aligns with budgeted targets.
• Oversee invoice processing and ensure timely submission of financial documents according to the monthly accounting calendar.
• Partner with the Revenue Director to review forecasts and align staffing with projected demand.
• Build, mentor, and develop a high‑performing management team.
• Conduct weekly staff meetings and training sessions for department managers.
• Recruit, interview, coach, counsel, and discipline management personnel according to company SOPs.
• Support management trainee development and succession planning.
• Foster a culture of collaboration, accountability, innovation, and inclusion.
• Partner with Sales & Marketing, Finance, and Human Resources to support business objectives.
• Collaborate with outsourced F&B partners to coordinate events and operational needs.
• Lead short‑ and long‑term planning for Rooms operations (front and back of house).
• Inspect guest rooms regularly (weekly at a minimum) with Housekeeping and Engineering leadership.
• Ensure compliance with all hotel policies, procedures, and brand standards.
• Oversee hotel safe procedures, security processes, and monthly audits.
• Perform additional duties as assigned by the General Manager.

Our purpose sets us apart—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list for the last ten years.

This recognition is a testament to how our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.

• Annual allotment of free hotel stays at Hyatt hotels globally
• Paid Time Off
• Medical, Dental, Vision Insurance Packages
• Retirement Savings Plan (401K) with company match
• Work‑life benefits including well‑being initiatives such as a complimentary Headspace subscription, and other local discount
• A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
• Eligible for Annual Incentive Program

As our ideal candidate, you understand the…