Guest Service Manager

Job Description

We are seeking a dynamic and experienced Guest Relations Manager. The ideal candidate will possess strong leadership skills, a passion for hospitality, and a commitment to providing exceptional guest experiences.

• Team Leadership:
  • Oversee the daily operations of the front desk, including check-in, check-out, and guest services.
  • Recruit, hire, train, and develop a high-performing front desk team.
  • Motivate and inspire the team to deliver exceptional service.
  • Create and maintain a positive and supportive work environment.
• Guest Services:
  • Ensure efficient and timely guest check-in and check-out processes.
  • Resolve guest complaints and issues in a timely and professional manner.
  • Anticipate guest needs and exceed their expectations.
  • Handle guest inquiries and requests promptly and courteously.
  • Manage room assignments and room blocks.
• Operations:
  • Monitor and control room inventory and rates.
  • Implement and enforce hotel policies and procedures.
  • Maintain accurate and up-to-date records.
  • Analyze daily reports and identify areas for improvement.
  • Assist with the development and implementation of new initiatives.
• Financial Management:
  • Manage cash handling procedures and ensure accurate financial transactions.
  • Monitor and control expenses to maximize profitability.

• Proven experience as a Front Desk Manager or similar role in a hotel or hospitality setting.
• Strong leadership and interpersonal skills.
• Excellent problem-solving and decision-making abilities.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Strong attention to detail and organizational skills.
• Proficiency in hotel property management systems.
• Excellent verbal and written communication skills.
• Availability to work flexible shifts, including weekends and holidays.

Source:
Northwood Hospitality