Sales & Event Manager - Manner

Position Description

JOB DESCRIPTION:
Events Sales Manager

Who We Are

Sitting on a quiet tree‑lined street in Soho, twelve floors rise above the neighborhood’s storied lofts, boutiques, and galleries. The name derives from the particular manner of hospitality, one that feels more like staying at the home of a dear friend than at a hotel — discreet, refined, generous. Our hotel has 97 rooms and suites with four distinct F&B concepts led by an acclaimed chef.

The street‑side seafood restaurant and second floor cocktail bar will be venues that are open to the public. The Apartment and The Rooftop are spaces reserved exclusively for guests and friends of guests.

Purpose of the Role

The Events Sales Manager is a dynamic, goal‑oriented, personable, and strongly self‑motivated individual responsible for managing the outlet’s private events, as well as servicing groups and catered functions. This role ensures the private event program is managed efficiently, supports business development, and drives marketing and promotion of the events. The Manager will oversee the initial guest contact, be present during execution, and follow up post‑event.

A successful candidate will be able to meet or exceed budget revenue goals while ensuring a positive guest experience that fosters repeat business.

Responsibilities

• 2-3 years of sales experience in an Event/Group Sales or CSM role
• New York City or similar market experience
• Knowledge in Opera, CVENT, Envision, Microsoft Office, Canva
• Understanding of RFP process and contract negotiations
• Clear understanding of meeting space optimization, pricing structures and menu planning
• Plan and execute load‑ins, and working with external vendors, while adhering to internal procedures
• Comfortable entertaining clients and conducting site tours
• Understanding of the market, prospecting, and lead generation
• Ability to respond quickly and effectively to emails and phone calls
• Proficient in Microsoft Office
• Ability to work a flexible schedule
• Creation of BEO’s and floor plans
• Understanding of Catering/Food & Beverage operations
• Essential Job Functions and Responsibilities:
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards
• Excellent time management skills with the ability to multitask
• Adhere to weekly and monthly sales activities including; offsite appointments, site tours, networking events and trade shows as needed.
• Prospecting skill set
• Establish strong relationships with the surrounding community and clientele through regular calls, visits, emails, etc. Qualify all calls and inquiries of the sales office.
• Input detailed profile notes in Envision and Opera to develop hotel’s database
• Ability to maintain strong partnerships through effective communication
• Build and maintain relationships with new and existing clients through; onsite/offsite entertainment and regular communication.
• Ability to identify need periods and suggest strategies and action plans to increase leads
• Oversee/audit Event commissions to ensure prompt payment – liaise with Finance Dept.
• Take ownership of all incoming Event requests (within assigned market) and communication with Revenue
• Management to provide clients with a response in 24hrs or less
• Coordinate client site inspections - effectively communicate to Front Office, Housekeeping and other parties involved
• Welcome VIP Clients upon arrival
• Attend regularly scheduled meetings: revenue meetings, BEO, group resume meetings, etc. as required
• Accurately communicates cost to clients. Reconcile client account prior to sending final bill.
• Ability to pivot and recommend programs to meet client’s needs
• Play an active role in weekly BEO meetings
• Maintain accurate availability and rates on guestrooms and function space
• Manage function space allocation for group and catering bookings based on established guidelines and procedures
• Liaise with Sales & Events Coordinator to produce Banquet Event Orders (BEO), Floor Plans, estimates and menus for both internal and external use
• Qualify and respond to Meeting and Event inquiries from all sources, including CVENT, Hyatt, and direct leads
• Welcome VIP Clients upon arrival
• Ability to manage Event pre‑con, day of setup…