General Manager - Airport Lounge

The General Manager is responsible for every aspect of operation at the premium lounge by Airport Dimensions supporting the Chase Sapphire Lounge by The Club located in the LaGuardia Airport. The dedicated space managed is for guests to relax, rejuvenate, and enjoy an elevated food and beverage experience along with impeccable guest service prior to their flight. The General Manager develops new and emerging team leaders for sustained growth and effective day‑to‑day operations ensuring career progression and development while supporting workplace diversity initiatives.

Responsible for overall management of core services of lounge operations and will include Guest Check‑In, Appearance Care, Concierge Services, Guest Service, and Food Delivery. Providing daily leadership and long‑term strategic direction which will ensure quality of product and overall service resulting in an enhanced guest experience and profitability.

The chosen candidate will establish and maintain a strong level of collaborative team leadership ensuring cohesiveness and representing as a strong liaison with Airport Dimensions, and all partnered relationships with the lounge. He/she/they will manage a strategic plan for Airport Dimensions that establishes a rapport, promotes partnership and fulfills overall company’s needs and expectations. Leads and facilitates business practices in order to uphold Company mission and values and ensuring all regulations and compliance measures are always in place for a safe environment for employees and guests.

This will include maintaining and implementing sanitary and food safety conditions as well as training to adhere to auditing procedures and statutory regulations. The General Manager through collaborative hands‑on leadership will be a strong liaison focused on detailed articulate communication which will provide continuous guidance and mentorship to all lounge team members, client relationships, ownership, and partnered relationships. This position requires a dynamic and energetic individual who is focused on elevating the guest experience with a hands‑on approach and will be very active in daily service operations.

If you have experience managing food and beverage outlets at a hotel, private club, or other hospitality venue we want to hear from you!

This is a seven‑day operation; candidates must be available to work weekends and holidays when needed.

• Hospitality Focus:
  Focus on guest satisfaction and providing memorable first‑in‑class experiences. Generous, friendly, and warm spirited.
• Guest
  
  Experience:
  
  Maintains a friendly, cheerful, and courteous demeanor always ensuring the highest level of guest experience. The ability to anticipate and meet the needs of guests, delivering best in class products and services with the commitment of continuous improvement. This includes seeking to meet guest needs, expectations, and demands quickly and effectively; remaining calm and professional when dealing with difficult guests; reviewing complaints from internal/external guests and taking action to remedy the complaint;
  
  and treating the guest as valuable.
• Conflict Management:
  Encourages creative tensions and differences of opinions. The ability to help others’ or oneself avoid and/or resolve interpersonal conflicts through collaboration for a win‑win outcome. Managing and resolving conflicts and disagreements in a constructive manner.
• Decision Making:
  The ability to make a good decision or lead a good decision‑making process. The understanding when to decide, when to consult subordinates or peers and bring in a collaborative approach to the process, and when to step back to let others decide.
• Communication and Influence:
  Requires verbal and written communication skills to convey information that will be complex, and/or to others who may have limited knowledge of the subject in question. Role will require intermediate negotiation, influence, cooperation, tact, ability to articulate clearly, use of correct grammar, cultural context, and diplomacy, etc.
• Team Building:
  The ability to inspire, motivate, and guide others to foster team commitment, spirit, pride, and…