Hotel Manager - Luxury Hotel NYC

About the job Hotel Manager - Luxury Hotel NYCHotel Manager NYC

COMPANIUM Hospitality New York City Metropolitan Area (On-site)

Executive search conducted by CØMPΛNIUM Hospitality on behalf of a confidential client.

The Opportunity

CØMPΛNIUM Hospitality is conducting a highly confidential executive search for a Hotel Manager to oversee the operations of a prestigious positioned luxury property located in New York City
.

This role calls for a hands-on, floor-oriented leader with a strong sense of service, an exceptional eye for detail, and the ability to create a warm, highly personalized guest experience within a demanding, fast-paced luxury environment.

Role Overview

The Hotel Manager will be accountable for the day-to-day leadership of the property
, ensuring operational excellence across all departments while fostering a strong service culture driven by presence, empowerment, and high standards.

This is a visible leadership role
, requiring constant engagement with guests, teams, and operational realities.

Key Responsibilities

• Provide day-to-day leadership across all operational departments, ensuring seamless coordination and consistent service delivery.
• Act as a cultural role model, setting the tone for excellence, professionalism, and genuine hospitality.
• Lead, mentor, and develop department heads and management teams, with a strong focus on performance, accountability, and engagement.
• Ensure exceptional guest recognition, including VIP handling and proactive service recovery.
• Oversee operational budgets, cost control, payroll monitoring, and financial performance in line with agreed objectives.
• Anticipate business needs through detailed forecasting, planning, and data-driven decision-making.
• Partner closely with internal stakeholders to implement training initiatives and support talent development.
• Actively participate in recruitment, onboarding, and succession planning for key operational roles.
• Maintain full compliance with all local, state, and federal regulations, including health, safety, and operational requirements.
• Serve as Manager on Duty when required and act as Deputy for safety and compliance matters.
• Ensure clear internal communication through daily briefings and structured operational meetings.

Profile Sought

• Bachelors degree in Hospitality Management or a related discipline.
• Minimum 8 years of progressive experience in luxury or ultra-luxury hospitality operations.
• Proven experience in senior operational roles such as Assistant General Manager, Hotel Manager, EAM or experienced Director of Food
• Strong exposure to Food & Beverage operations within a high-end environment.
• Demonstrated ability to build, lead, and retain high-performing teams.
• Solid financial literacy, including budgeting, forecasting, and P&L oversight.
• In-depth understanding of New York City hospitality standards and regulations
  .
• Excellent interpersonal and communication skills, with a natural ease in guest-facing situations.
• Calm, resilient, and solution-oriented, with the ability to thrive under pressure.
• Highly organized, detail-driven, and comfortable managing multiple priorities simultaneously.
• Proficiency with hotel systems; experience with Opera and Micros is a plus.
• Fast-paced, high-expectation luxury setting.
• Schedule flexibility required, including evenings, weekends, and holidays.
• Physically present, operationally involved role with significant time spent on the floor.