Director of Front Office

SUMMARY DESCRIPTION

Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Director of Front Office. Are you someone whoispassionateaboutpeople,drivenby purpose, andcleverin your approach? If so keep on reading!! Here at Arlowe strive to create a sense of awe that leaves those we touch wanting more”…..

• Always treats guests with courtesy and respect in a variety of situations.
• Displays honesty & integrity.
• Oversees the Front Office Department - Bell Person, Lobby Hosts and Assistant Front Office Managers.
• Conducts pre-shift meetings.
• Communicates effectively to staff using tools such as development reviews, training, departmental orientation and monthly departmental meetings.
• Motivates and develops team members.
• Maximizes room sales, room revenue and profit.
• Delivers outstanding service and creates memorable experiences.

• Leads and supervises the operational activities of the front office team within hotel guidelines to provide the highest standard of courteous service while permitting acceptable profit margins.
• Embraces and effectively lives Arlo Core values and culture.
• Assigns, coordinates, and supervises work activities of Lobby Hosts/Bellmen.
• Trains, mentors and develops Lobby Hosts & Bell Persons. Prepares team member schedules, completes payroll, and monitors labor costs by reviewing daily schedule vs. occupancy and daily operational demands.
• Ensures work is completed to include shift closings, room deposits, refunds and rebates. All necessary paperwork is completed.
• Conducts Annual Performance Reviews with reporting team members.
• Responds immediately to all emergency situations, completes necessary incident reports, and follows up with guests and staff.
• Communicates effectively to staff using tools such as: pre-shift briefings, orientation, activities, short take training and developmental reviews.
• Manages same day rooms inventory and rate yielding.
• Takes personal responsibility for correcting service problems and creates memorable guest experiences.
• Completes other duties as assigned by the Director of Operations.

• Hospitality Diploma or Degree Preferred
• Minimum 3 - 5 years in a Management Position

• Hospitality or Customer Service
• Opera & PBX experience.

• Fire and Life Safety Director Certification required within first six (6) months of employment.

• $90,000 to $100,000 Annual Salary