Luxury Boutique Hotel General Manager

Overview

Our client—a fast-growing luxury hospitality group—is looking to appoint an exceptional General Manager to lead an exclusive boutique resort in Fire Island Pines, New York. This role offers the chance to run a high-profile destination encompassing boutique accommodations, multiple dining outlets, nightlife venues, and engaging seasonal programming.

This is a year-round opportunity for a forward-thinking leader who excels in an energetic, seasonal environment and is deeply committed to delivering world-class guest experiences. You will oversee all facets of resort operations during peak season (approximately March–October) while living on-site, and support strategic planning and other locations during the off-season.

The successful candidate will bring significant luxury hospitality experience, strong multi-outlet operational expertise, and a genuine understanding of inclusive, culturally aware service.

Operational Excellence

• Conduct routine property walk-throughs to uphold cleanliness, atmosphere, and operational standards
• Lead day-to-day operations across departments including Housekeeping, Food & Beverage, Recreation, Maintenance, and Nightlife venues
• Drive service delivery that consistently surpasses luxury hospitality expectations
• Oversee new construction and renovation initiatives across the property

Guest Experience & Programming

• Design and manage seasonal activations including pool parties, live entertainment, and special events
• Champion a service culture centered on personalized, memorable guest experiences
• Create distinctive experiences that reflect and celebrate the destination’s culture and community
• Proactively address guest feedback to protect strong reviews and encourage repeat visitation

Financial Management

• Identify and pursue revenue growth opportunities through events, packages, and partnerships
• Build and implement seasonal budgets, forecasts, and pricing approaches
• Control high-volume operating costs to ensure performance aligns with financial objectives

Team Leadership & Development

• Establish performance expectations and lead ongoing evaluations
• Build and sustain a strong executive team of approximately four leaders
• Recruit, lead, coach, and develop a diverse group of department heads and seasonal team members (approximately 60–70 employees during peak season)
• Foster an inclusive, collaborative workplace focused on service excellence and guest satisfaction

Sales, Marketing & Partnerships

• Host influencers, media, and VIP guests to highlight the property’s standout offerings
• Develop relationships with tourism partners, corporate clients, and event organizers
• Partner with marketing teams to elevate the resort across digital channels and luxury hospitality networks

Compliance & Safety

• Implement emergency procedures and oversee property security standards
• Ensure adherence to New York State labor laws, health and safety requirements, and hospitality regulations
• Administer and manage J-1 and H-2B visa programs for seasonal staffing

• Legal authorization to work in the United States
• Excellent interpersonal and communication skills, with a strong commitment to inclusivity and cultural awareness
• Extensive, demonstrated experience as a General Manager or Resort Manager within a luxury hotel or multi-outlet hospitality setting
• Financial strength, including hands-on experience managing budgets, forecasts, and high-volume seasonal operations
• Proven ability to succeed in a fast-moving environment while maintaining exceptional service standards
• Strong leadership and organizational capability across multi-outlet operations (hotel, restaurants, nightlife venues)
• Willingness to live on-site during the season (approximately March–October) and work extended hours to ensure operational success
• Strong analytical problem-solving skills and a strategic mindset
• Flexibility to assist other resort locations during the off-season (November–February)

• Familiarity with ADP Workforce, Microsoft Office Suite, and MICROS or comparable POS platforms
• Understanding of New York State labor laws and related regulations
• Experience with J-1 and H-2B visa programs
• Bachelor’s degree in Hospitality…