Director of Catering - Jacob K. Javits Convention Center

Salary: $115,000-$120,000 annually

Other Forms of Compensation:
Bonus

Different perspectives make us better. We’re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self.

The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants;

iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games.

The Director of Catering is responsible for maximizing operational efficiencies to ensure the successful coordination and execution of Catering events at the Jacob K. Javits Convention Center. This position supports the Director of Operations in achieving annual sales and profits in the Catering operations, while exceeding guests’ and clients’ expectations. Exhibits strong leadership skills and leads all efforts to deliver on the Brand Promise of CULTIVATED, Levy’s hospitality brand at the Javits Center: ‘We create remarkable experiences by bringing together the best of New York, cultivating sustainable practices and personalizing every moment to deliver world-class hospitality.’

• Directs all Catering operations including but not limited to:
  Trade Show Catering, Public Show Catering, Exhibitor Services and Special Events Catering
• Oversees all Catering/Banquet managers and supervisors including but not limited to:
  Banquet managers, Exhibition Services managers, as well as all Catering Supervisors
• Oversees the execution of event logistics for all events
• Communicates information to the proper departments within the operations, clients, client contractors, subcontractors and all direct reports
• Manages operations in a union environment. Provides on-site follow up during the event. Provide leadership, direction and training for the Operation Managers and team members.
• Builds and maintains strong relationships with all stakeholders within the CULTIVATED brand including but not limited to the Levy operations team, the Javits operations team, the Catering by Restaurant Associates (CxRA) team, the subcontractors and all internal or external F&B partners to ensure superb operational performance
• Coordinates with the organization’s Executive team (Sales, Culinary, Purchasing, Human Resources and Finance) to develop an operational strategy that is aligned with CULTIVATED’s brand’s business strategy and leads its execution
• Acts as a liaison between clients, guests, subcontractors, not-for-profits and Levy team members to ensure alignment before, during and after each event
• Establishes and monitors measurable goals for the Catering Operations
• Works with direct reports to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives
• Coaches and develops Operations managers and team members. Leads and participates in meetings, training and pre-shift meetings as necessary Oversees the administrative processes associated with the event phase of a function and the associated transitions between all event phases as they relate to the service delivery team
• Works with direct reports to review scheduled events and troubleshoot potential challenges/conflicts Holds team accountable to steps of service to deliver great guest service Ensures team members have the tools necessary to complete their jobs.
• Ensures event quality standards are maintained at all times
• Regularly obtains feedback from clients and guests to improve operations
• Develops systems to enable managers and team members to understand guest satisfaction results
• Responds and assists in any departmental guest service issues…