Rooftop Host; Seasonal

Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Host. Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so keep on reading!! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more…

The host plays a critical role in the guest experience, as he/she is the first and last person who will interact with our guests. By definition, a host is ‘the person who receives or entertains other people as guests’. You are responsible for setting the tone!

This position will follow the rooftop season of April 6th – September 15th.

• Always treats guests with courtesy and respect in a variety of situations.
• Displays honesty & integrity.
• Is an inspirational leader able to motivate team members to be consistently engaged in serving others, always looking for that opportunity.
• You build strong partnerships with internal customers and outside vendors.

• Responsible for welcoming and greeting all guests.
• Responsible for knowing restaurant and company information, including, but not limited to, hours of operations, directions, awareness of neighborhood, sister properties, and names and titles of corporate employees.
• Responsible for recognizing regular and VIP guests.
• Use personality and hospitality skills to provide a seamless and memorable guest experience.
• Dress professionally in clean and presentable attire, and never forgetting to wear a smile.
• Check guests in.
• Walk guests to tables and engage in conversation while doing so.
• Pull out chairs and present menus individually.
• Listen to guests’ complaints and work to diffuse any unhappy guest situations. Utilize management to help.
• Master the operations of the Open Table system.
• Complete all opening and closing side work as assigned.
• Interact with fellow employees and guests in a cheerful, professional manner.
• Communicate with the Maitre’d any open tables, long waits, or guest issues.
• Courteously handle and apologize for any tables waiting past their reservation time.
• Welcome all guests with the same hospitality you would extend to guests in your home.
• Responsible for wishing all guests a warm farewell.
• Handle reservations.
• Answer all phone calls with a warm, inviting & professional tone.
• Cater to all guest needs & requests by communicating via email & telephone.
• Confirm all reservations 1 day prior.
• Communicate all Event Inquiries to the Sales Team.
• Forward all phone messages.
• Handle all credit card authorizations for guests.
• Acquire all credit card information for itemized receipts and credit card disputes.
• Forward all lost and found inquiries to management.
• Maintain an efficient and accurate reservation system (Open Table or any other system we may use).
• Have a working understanding of all basic restaurant information.
• Understand complete floor plan & service flow of the restaurant.
• Communicate all necessary information including VIP reservations, cancellations and guest issues with the Restaurant Managers and the Maitre’d.
• Keep reservations office clean and organized.
• Always remember that the guests’ phone interactions with host are a very important part of the dining experience; you will be the diner’s first impression of the restaurant.

• 1‑2 years of similar experience
• Understanding the reservations system (Open Table)

Rate of Pay: $20.00 – $22.00/hour