Front Office Manager
Listed on 2026-03-03
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Hospitality / Hotel / Catering
Hospitality & Tourism, Hotel Management
"When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means.
"
As the Front Office Manager
, you’ll play a key role in the pre‑opening and successful launch of Hyatt Place AlUla, delivering exceptional guest experiences and a welcoming environment for both guests and colleagues.
This role is ideal for a leader who leads with care, inspires teams, and consistently achieves outstanding customer service scores and upselling results, while maintaining operational efficiency.
Key Responsibilities- Lead pre‑opening front office setup, systems, and brand standards
- Deliver consistently high guest satisfaction and service quality scores
- Drive upselling initiatives to maximize room revenue and ancillary income
- Manage productivity, staffing, and cost controls effectively
- Coach, develop, and motivate front office teams to perform at their best
- Partner closely with Rooms, Housekeeping, and Revenue teams for seamless operations
Qualifications & Experience
- University degree or diploma in Hospitality or a related field
- Minimum 2 years’ experience in a Front Office leadership role (pre‑opening experience optional)
- Proven track record of achieving excellent customer service scores
- Strong commercial acumen with experience in cost and productivity management
- Excellent problem‑solving, administrative, and interpersonal skills
- Demonstrated success in upselling and revenue‑driving initiatives
Strong communication skills and the ability to lead in a dynamic environment
OtherCandidates must currently reside in Saudi Arabia and be legally eligible to work in the Kingdom.
Benefits- Long‑term career growth opportunities
- A motivated and connected team
- 12 complimentary nights (per year) in other Hyatt properties around the world as well as colleague rates and discounts
- And a company that truly cares
Discover what’s next. We look forward to hearing and learning from you.
Our family is always growing. Want to be in the know?
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