Property Operations Associate

About Kasa

Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. Kasa has built a hospitality operating system that fundamentally improves the profitability of hospitality assets while delivering a high-quality, digitally forward experience to guests. We partner with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations.

Unlike traditional hotel operators, we prioritize automation, AI-driven pricing, and data-driven decision-making to optimize revenue and improve guest experiences.

Location:

New York City, New York
Time Commitment:
Approximately 32-40 hours per week
Anticipated

Schedule:

Flexible - including nights, weekends, and holidays. This role is a swing shift with expectations to cover 2 overnight shifts each week.

The Hospitality Associate role is an on-site facilitator of everything that the Kasa guest will experience during their stay. As a Hospitality Associate in the NYC market, you will have end-to-end ownership over the guest experience onsite at the 70 Pine location. Like many operations roles, there is no "typical day" but you will collaborate daily with Kasa teams and partners to drive excellent guest service and results.

You will be actively communicating through text, phone, email, Whats App, Slack, all while prioritizing guest needs and delivering phenomenal service. Daily tasks include, but are not limited to: checking guests in, assisting with local area recommendations, communicating and prioritizing with Housekeeping, working seamlessly with our regional GX team, identifying upsell and revenue opportunities, maintaining the lobby and hotel vibe, addressing any guest needs, touring the property and assisting guests to their unit, and delivering 5-star service to guests and other team members.

We're building a tech-enabled global hospitality brand that unleashes the potential of livable space. Hospitality is at the core of who we are, and we are committed to providing our teams the same care we give our guests, neighbors, and partners.

• Guest-Centric Mindset: Multiple years of experience in a hospitality or service industry working backward from the guests' needs to deliver positive experiences and interactions.
• Proactive Communicator: Delivers clear, concise, and proactive communication across teams and external partners. Leads by example in resolving misunderstandings and promoting seamless collaboration.
• Tech Savvy: Proficient with modern technology tools and effectively uses them to complete daily work.
• Reliable & Consistent: Takes pride in arriving to work on time and welcomes the opportunity to work nights and weekends.
• Handy: Comfortable with using a toolkit, physically and metaphorically. Approaches "problems" as opportunities and shows the initiative to devise solutions.
• Functional Self-Management: Works with minimal supervision, manages own time effectively, and maintains control over all current projects and responsibilities.
• Change Advocate: Thrives in an environment with constant change and easily adapts to new processes, technology, and/or procedures that impact day-to-day responsibilities.
• Process Minded: Effectively executes established processes with precision and surfaces process deficiencies which negatively impact the guest experience.

• This role requires regular access to reliable transportation to and from work.

• Role Objective 1: Drive quality outcomes through increased guest satisfaction.
  • Key Initiative: Identify and solve guest service issues through proactivity.
  • Key Initiative: Improve guest service scores with verbal, written, and over-the-phone communication with our guests.
• Role Objective 2: Engage our guests and community.
  • Key Initiative: Establish a well-vetted list of local recommendations.
  • Key Initiative: Build relationships with local favorites and encourage partnerships.

Be a part of our East Portfolio Operations, a team passionate about delivering seamless experiences for our guests. Our team members at Kasa are located all over the country, have diverse backgrounds, and come from many different industries. Everyone joined Kasa because they are passionate about delivering high-quality standards to ensure that our guests love their experience while staying with Kasa.

• Kasa Travel Credit: Employees get an allowance of free stays in any of our locations, plus a discount on any night for friends and family.
• The Pay: The starting base pay range for this role is between $28.00 and $29.00 and is set based on multiple considerations including business needs, market demands, talent availability, experience, and unique skills and attributes. This role may…