Room Attendant; Temporary​/Hotel Housekeeping

Job Description

Summary:

The Room Attendant (RA) works with the Housekeeping Management Team to clean guest rooms and public space areas, and/or work in the commercial laundry facility, in accordance with brand time, product and placement standards to ensure total guest satisfaction.

• Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
• Respond to guest complaints, special requests, and ensure corrective action is taken to achieve complete guest satisfaction.
• Clean and service assigned rooms or areas according to established standards and procedures, including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, and cleaning kitchen area items such as refrigerator, microwave, coffee maker, and dishware.
• Notify supervisor when service is completed so rooms may be sold or occupied.
• Report any room unable to be serviced to supervisor according to established procedures.
• When assigned to laundry, monitor laundry supplies and equipment to ensure they are sufficient and in working order.
• Operate washers and dryers according to hotel standards and manufacturers’ guidelines.
• Receive soiled linens, inspect for damaged or stained items, fold and store clean linens, and report damages to supervisor.
• Minimize waste of supplies and amenities within all areas of housekeeping.
• Assist with deep cleaning projects as regularly required.
• Report needed repairs or unsafe conditions to supervisor.
• Handle all lost and found items according to established procedures.
• Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
• Ensure compliance with federal, state and local laws regarding health and safety services.
• Perform other duties as assigned.

• Some previous housekeeping experience preferred. Previous background from the extended‑stay industry preferred.
• Ability to speak, read, and write fluent English is preferred; other languages beneficial.
• Basic reading, writing and mathematical abilities preferred.
• Frequently standing, bending, climbing, kneeling, and moving about the facility.
• Carrying, lifting or pulling items weighing up to 75 pounds.
• Regular use of commercial cleaning chemicals required.
• Will be required to work mornings, evenings, weekends, and holidays.

Hourly Compensation Range: $29.90 - $39.87. Pay rate follows contract requirements.

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity Critical Illness Insurance
• Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other characteristics protected by law.