Seasonal Club Reception - Dumbo F&B Front of House , Dumbo View

At Soho House, a Club Receptionist/Host is one of the first points of contact for members, guests, and staff before being seated for their dining experience. As a Host, you are responsible for greeting guests, answering all incoming calls, and creating reservations for the Club or F&B Operation(s)/Restaurant(s). The Host has acute organizational and people skills which often are infectious and promote a positive experience from the moment anyone arrives up until their departure.

Responsibilities also entail excellent service to all guests, members, and staff via friendliness, professionalism, and organizational efficiency.

A successful Host may be responsible for training other reception team members on process and service standards set at Soho House. As an experienced Host, you are required to master our phone system, have a warm and friendly disposition, ensure all anticipated covers are accounted for during service, and tables are ready for the reservation’s arrival.

• Ensure every member and guest is welcomed by name (if local/applicable) and new guests are welcomed with open arms and in a hospitable manner
• Answer high-volume phone lines and confidently answer standard Q&A regarding menus, hours of operation, amenity availability/pricing and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries in full and with complete detail
• Create reservations for club/restaurants and assist F&B Managers on the floor with service standards and service execution
• Punctuate all calls and interactions with friendliness, accuracy, and discretion
• Work with the reception team to ensure excellent service for members and open dialogue is had to manage expectations properly
• Build relationships with members and guests and communicate red flags and positive feedback to management to assess
• Influence a fun and positive atmosphere by being approachable and professional
• Perform other duties as assigned by supervisor/manager

• Ensure every member is welcomed by name (if local) and guest is welcomed with open arms and in a hospitable manner
• Answer high-volume phone lines and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries
• Well-versed on standard Q&A regarding menus, hours of operation and amenity availability/pricing
• Maintain a clean, sanitary, and safe work environment, reception area, desk, and coat check closet
• Perform Guest List duties on the floor level, club and/or Rooftop (if applicable)
• Support, redirect, and problem solve in real-time to ensure any guest-related concerns are addressed and action items have been set
• Assist guests by checking/retrieving their coats and/or items they left with the bell person
• Build relationships with members and guests and communicate red flags and positive feedback to management to assess
• Influence a fun and positive atmosphere by being approachable and professional

• Minimum of 3+ years’ experience in a similar role.
• Must have experience answering high-volume phone lines and answering inquiries professionally, timely, and to the best of your abilities.
• Salesforce and Opera experience is a plus.
• Problem-solving skills and bring conflict resolution to any anticipated or current matter.
• Detail oriented, articulate, and ability to multi-task in a high-volume and demanding work environment.
• Strong communication skills and ability to understand and follow written and verbal instructions.
• Flexible schedule and ability to work nights, weekends, and holidays (as needed).

• Must be able to seize, grasp, turn, and hold objects with hands.
• Must be able to work on your feet for at least 8 hours.
• Fast-paced movements are required to go from one part of the club to others.
• Must be able to move, pull, carry, or lift at least 40 pounds.
• Occasionally kneel, bend, crouch, and climb as required.
• Work indoors and outdoors.

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking…