Overnight Ambassador – Security & Ops Lead

Overnight Ambassador – Security & Ops Lead (Full Time)

Security

Hourly/Entry Level Employee

Full-time

Hourly US Dollar (USD) pay basis

The Overnight Ambassador is responsible for ensuring the safety, security, and cleanliness of the resort during overnight hours. This role acts as the main overnight point of contact for guests and colleagues, and provides guidance to the overnight cleaning team and auditor. The position involves light security work, guest service, housekeeping tasks, and night audit coverage as needed. A valid driver’s license is required.

• Serve as the main overnight contact for guests and colleagues, responding to questions, concerns, and incidents promptly and professionally
• Monitor and patrol resort grounds to ensure the safety and security of guests, staff, and property
• Oversee the overnight cleaning team and overnight auditor, providing support to keep public spaces clean and operations on track
• De‑escalate guest or colleague issues, respond to injuries or incidents, and communicate with other departments when necessary
• Conduct routine checks of entry points and secure all areas as needed
• Document and report any suspicious activity, safety concerns, or incidents clearly and promptly
• Perform light cleaning tasks such as sweeping, mopping, dusting, and emptying trash in public areas
• Report maintenance issues for prompt repair
• Cover Night Audit shifts when required, completing reports and tasks accurately
• Provide safe transportation for guests or colleagues when needed

Wage: $26 to $30 per hour. The rate varies with experience and training.

Shift: 11 pm – 7 am

• Annual allotment of free hotel stays at Hyatt hotels globally
• Well‑being initiatives including a complimentary Headspace subscription and tuition reimbursement
• Family assistance policy with paid time off following the birth or adoption of a child, and financial assistance for adoption
• Paid Time Off
• Medical, Dental, Vision, and 401K with company match after 30 days of employment
• Gas stipend for qualified candidates
• Complimentary daily meal

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

• Ability to work independently and make good decisions under pressure
• Previous experience in security, housekeeping, front desk, or overnight operations preferred
• Comfortable providing direction and support to overnight cleaning staff and auditor
• Strong attention to detail with the ability to multitask
• Excellent communication and customer service skills
• Calm and professional demeanor in stressful or emergency situations
• Valid driver’s license and clean driving record
• Physical ability to lift up to 50 pounds and stand or walk for long periods
• Availability to work overnight shifts, weekends, and holidays