Guest Services Agent - Hotel Front Desk; Temporary

Job Summary

The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and supporting the Operations Manager. The GSA serves as the point person with regard to the Front Desk technology systems and in‑house guest relations during their shift and is the first point of contact representing the brand as guests enter the hotel.

• Deliver on the promise of Sonesta Service in all interactions with guests and clients according to Sonesta G.U.E.S.T. standards.
• Register guests, issue room keys, and provide information on hotel services and room location.
• Answer phones promptly and courteously.
• Accurately process all cash and credit card transactions in accordance with established procedures, including posting all charges, completing cashier and other reports, preparing deposits, and counting/securing assigned bank.
• Maintain security of cash, credit card transactions, and guest information.
• Book guest reservations, process cancellations, revisions, and updates; up‑sell rooms to maximize revenue following the seasonal demand reservation strategy.
• Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
• Serve guests at the shoppe and pour, ensuring they receive the service and products offered by the hotel; follow local laws regarding alcoholic beverage sales.
• Ensure guest special requests are fulfilled and services delivered; issue, control and release guest safe‑deposit boxes.
• Comply with federal, state and local laws regarding health, safety, and alcohol services.
• Perform other duties as assigned.

• High School diploma or equivalent required.
• One year of previous hotel experience or retail customer service preferred; extended stay industry experience preferred.
• Ability to speak, read, and write fluent English; other languages beneficial.
• Professional verbal and written communication skills.
• Mathematical skills including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.
• Problem solving, reasoning, motivating, organizational and training abilities preferred.
• Experience with Microsoft Office and Opera systems preferred.
• Will be required to obtain a Serv Safe certification; may be required to obtain a TIPS certification.
• Valid driver’s license required.
• Frequently standing, bending, climbing, kneeling, and moving about the facility; carrying, lifting or pulling items weighing up to 50 pounds.
• Standing for extended periods of time.
• Required to work mornings, evenings, weekends, and holidays.

Hourly Compensation Range: $25.00 – $30.00. Base pay may vary depending on various factors including but not limited to job related knowledge, skills, and job specific/overall experience.

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity Critical Illness Insurance
• Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other characteristic protected by law.