Front Desk Supervisor | Overnight Shift

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time
· New York, NY, US

Salary: $22.00 – $24.00 Hourly (plus $1 shift differential for overnight shifts)

Shift: Overnight (12:00 am – 8:30 am)

• Supervise Guest Service staff and cover shifts as needed
• Ensure daily paperwork is completed accurately for all shifts
• Make bank deposits, open/close the safe, and provide change as required
• Welcome, register, orient, and supervise guests, including group orientations with cultural sensitivity
• Handle individual and group reservations via telephone, email, or online
• Conduct hostel tours and gather guest feedback
• Follow procedures to ensure the safety and security of the hostel, guests, and staff
• Maintain shift reports, logs, and daily paperwork, including overnight fees, sales, and rentals
• Assist with laundry, cleaning, bookkeeping, and food preparation as needed
• Provide information on HI memberships, the hostel, and local area to guests
• Promote HI USA’s mission: “To help all, especially the young, gain a greater understanding of the world and its people, through hostelling.”
• Provide overnight, on‑call assistance for emergencies
• Perform other duties as assigned by management

• 2 years of customer service/hospitality experience
• Previous supervisory or shift lead experience preferred
• Ability to handle cash and record receipts accurately
• Strong organizational skills; able to manage multiple tasks and projects simultaneously
• Knowledge of or ability to master reservation systems/methods
• Excellent communication and conflict resolution skills; able to act effectively in a crisis and escalate when needed
• Computer literacy (MS Word, Excel, Outlook)
• Willingness to work evenings, overnights, weekends, and holidays as required
• Preferred:
  First Aid and CPR certification (training can be provided)
• Ability to speak a second language a plus
• F-53 and F-07 certification or ability to obtain

Regularly sit, use hands and arms; frequently stand, walk, talk, and hear; occasionally climb or balance; lift and move up to 50 pounds; specific vision abilities required (close, peripheral, color vision, depth perception, and ability to adjust focus); moderate noise level.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Medical, dental, vision, disability, vacation, sick leave, 403(b) with company match, and more (New Hire waiting periods apply)
• Free stays at other HI USA hostels (subject to availability)
• Discounts on hundreds of brands
• On‑the‑job training
• Opportunities for growth within HI USA
• Friendly and inclusive work environment

We celebrate diversity and welcome individuals of all backgrounds. As a nonprofit organization, we help people, especially the young, travel on a budget to foster a greater understanding of the world and its people through affordable travel opportunities.