Rooftop Host; Seasonal

Arlo Hotels, an independent lifestyle hotel, is now actively seeking a dynamic Host. Are you passionate about people, driven by purpose, and clever in your approach? If so, keep reading! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more.

The host plays a critical role in the guest experience, as the first and last person who will interact with our guests.

This position will follow the rooftop season from April 6th to September 15th.

• Always treat guests with courtesy and respect in a variety of situations.
• Display honesty and integrity.
• Act as an inspirational leader, motivating team members to be consistently engaged in serving others.
• Build strong partnerships with internal customers and outside vendors.
• Welcome and greet all guests.
• Know restaurant and company information, including hours of operations, directions, neighborhood awareness, sister properties, and corporate employee names and titles.
• Recognize regular and VIP guests.
• Use personality and hospitality skills to provide a seamless and memorable guest experience.
• Dress professionally in clean, presentable attire and always wear a smile.
• Check guests in.
• Walk guests to tables and engage in conversation.
• Pull out chairs and present menus individually.
• Listen to guests’ complaints and work to diffuse unhappy situations, utilizing management help as needed.
• Master the Open Table system operations.
• Complete all opening and closing side work as assigned.
• Interact with fellow employees and guests in a cheerful, professional manner.
• Communicate with the Maitre‑d regarding open tables, long waits, or guest issues.
• Courtly handle and apologize for any tables waiting past their reservation time.
• Handle reservations and confirm them one day prior.
• Answer all phone calls with a warm, inviting, professional tone.
• Provide concierge services and respond to all event inquiries via the Sales Team.
• Forward all phone messages, lost & found inquiries, and credit card authorizations to relevant teams.
• Acquire credit card information for itemized receipts and disputes.
• Maintain an efficient and accurate reservation system (Open Table or other).
• Have a working understanding of all basic restaurant information and floor plan & service flow.
• Communicate VIP reservations, cancellations, and guest issues with Managers and the Maitre‑d.
• Keep the reservations office clean and organized.
• Ensure guests’ phone interactions reflect a highly positive dining experience.

• 1‑2 years of similar experience.
• Understanding of reservation systems (Open Table).

Rate of Pay: $20.00 - $22.00 per hour.