Guest Experience Concierge

Guest Experience Concierge

New York, NY.

We’re not your average hotel. We’re a place where design, culture, and genuine human connection come together. Our guests don’t just sleep here; they experience it here. And the person who sets that tone from the very first hello? That’s you.

You’re the heartbeat of our lobby - part host, part problem-solver, part local expert. This isn’t a “check them in, hand them a key card” kind of role. You’re our guests’ go-to from the moment they arrive to the moment they leave.

• Welcome and check in guests with warmth and efficiency.
• Anticipate needs and personalize every interaction.
• Handle departures so guests leave feeling as good as when they arrived.
• Maintain accurate guest profiles so return visits feel personal.
• Verify and authenticate the guests IDs.

• Recommendations for dining, nightlife, arts, and sites to see.
• Build and maintain relationships with local venues and businesses.
• Field and fulfill concierge requests with resourcefulness and follow-through.

• Manage bookings, modifications, and special requests through the Guesty PMS.
• Communicate cancellation, refund, and early departures and follow SOPs.
• Escalate adjustments and refunds, to management when needed.
• Keep shift reports and logs current and thorough.

• Hold active FDNY Fire Safety Director (FSD) or Fire Life Safety Director (FLSD) certifications required at time of hire, no exceptions.
• Serve as designated Fire Safety Director on all assigned shifts per NYC Local Law and FDNY requirements.
• Oversee the fire command station and maintain all required logs.
• Lead emergency response with calm authority when needed.
• Hold a current First Aid certification (we can provide this if needed).

• A genuine love for people and for New York City.
• 1–2 years of front desk, concierge, or guest-facing hospitality experience; luxury or lifestyle hotel background a strong plus.
• A cool head, a warm personality, and an instinct for when to go off-script.
• Flexible availability: evenings, weekends, and holidays are part of the rhythm here.

This is a place where your personality is an asset, your creativity is welcomed, and your growth is taken seriously. You’ll be part of a team that genuinely cares about the guests, about the craft, and about each other.

Experience: Required

Languages: English – Advanced

Employment: Part-time

Schedule: Monday - Sunday Evening and Overnight

Salary: $22 – $25 hourly

Benefits: Tips from Guests

Starting time: Immediate start!