PM Assistant Front Office Manager

Job Description

The PM Assistant Front Office Manager reports directly to the Front Office Manager. The purpose of the PM Assistant Front Office Manager is to oversee the day to day running of Reception. In addition to the basic reception duties you will also be responsible for assisting in motivating and developing team members. As a result you should be someone who empowers staff and advocates personal growth and development whilst working to provide an unforgettable personalized experience for each and every guest.

• Supervise and oversee the daily operations of the Reception team
• Ensure standards are followed in all areas and exceptional service is provided to all guests
• Assist in the training and development of the Reception team, as well as the onboarding of all new hires
• Assist Reception team in handling any and all guest inquiries and complaints
• Ensure the correct accommodation is allocated, with special attention to VIP clients and repeat guests
• Occasional coverage of the night manager shifts
• Cover multiple Manager on Duty (MOD) shifts per week
• Ensure integrity of billing and cash handling
• Ensure high level of communication between Front Office and all other departments within the hotel

• Minimum of 3 years as a hotel receptionist or 1 year as a Supervisor
• Knowledge of Opera PMS
• Excellent communication skills
• Friendly and professional telephone etiquette
• Excellent level of spoken and written English
• Exceptional organization and administrative skills
• Exceptional PC skills
• Ability to remain calm under pressure
• Flexible scheduling

• Paid vacation, sick and personal days
• Health, dental, vision and life insurance plans
• Commuter benefits
• Holiday staff parties and staff appreciation events
• In house uniform dry cleaning services
• Employee meals while on duty
• Departmental and company-wide incentive programs