Front Desk Agent - Hyatt Herald Square

Schulte Hospitality Group is seeking a dynamic, service‑oriented Front Desk Agent to join our team. We are passionate hoteliers eager to add like‑minded people to our rapidly growing company.

• Greet guests upon arrival, focusing on personal recognition.
• Review arrival lists daily and assist in preparing and assembling welcome amenities.
• Escort VIPs to rooms and check them in prior to arrival.
• Answer the telephone within three rings with a smile; provide assistance or transfer as needed.
• Count bank at the beginning and end of each shift; handle all cash drops in accordance with proper cash‑handling procedures; report all cash over/shorts to management.
• Keep the front desk area clean and organized.
• Assist with lobby activation as needed.
• Utilize proper procedures when handling guest PPI data.
• Follow the check‑in/out checklist; retrieve necessary identification documents and form of payment upon arrival.
• Attend promptly to guest needs and inquiries.
• Perform various duties as assigned to meet business objectives.

• Minimum of one year in Front Desk Operations.
• In‑depth knowledge of hotel front desk operations.
• Minimum of a high school education.

• Basic computer skills.
• Effective verbal and written communication skills.
• Ability to exceed expectations of guests and team members.
• Excellent time‑management skills.

• Daily pay.
• Free telemedicine and virtual mental health care access for all associates from day one.
• Multiple health insurance and life insurance options.
• 401(k) plan with company match.
• Paid parental leave.
• Paid time off.
• Holiday pay.
• Pet insurance.
• Employee assistance program.
• Schulte Savings Marketplace discounts on event tickets, electronics, gym memberships, and more.

$22 - $24 per hour

Schulte Hospitality Group is an Equal Opportunity Employer.