PT Cafe Shift Lead | NYC | Bryant Park

Summary

This individual is responsible for managing the overall flow and operations during a scheduled shift at the cafe, while delivering excellent customer service when interacting with customers.

• Effectively lead a shift and provide direction to staff to ensure operations run smoothly
• Monitor breaks ensuring that they are running according to schedule and legal requirements
• Monitor food quality and operations in back of house
• Take the lead in ordering, stocking and replenishing items needed for service
• Attend to customers and exhibit excellent customer service skills
• Ensure DOH compliance and occupational health and safety compliance is met at all times
• Exercise authority to manage hours of cafe staff based on the business
• Escalate issues to Store Manager when necessary
• Assist with banking and cashing out for each shift
• Perform other duties as necessary

• 1-2 years of related experience
• Strong ability to multi-task
• Excellent brand knowledge
• Ability to perform under pressure without constant supervision
• Ability to anticipate needs based on environmental and guest cues
• Ability to work a variety of stations
• Ability to lead a team and diffuse any work related issues
• Ability to lift up to 25lbs and stand for extended periods of time
• Excellent communication skills
• Excellent customer service skills

We offer up to 60 hours accrued PTO (which includes vacation and personal time off) and up to 60 hours accrued of FTO (which includes sick time).

Compensation Range: $24.25/hr.

Chobani is an equal opportunity employer. Chobani will not discriminate against any applicant for employment on any basis including, but not limited to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military and/or veteran status, marital status, predisposing genetic characteristics and genetic information, or any other classification protected by federal, state, and local laws.