Director of Operations​/HR

Location: New York

## Director of Operations/HRApplylocations:
Voco Times Square time type:
Full time posted on:
Posted Yesterday job requisition :
R0031850#
** City, State:
** New York, New York
*
* Title:

** Director of Operations/HR
*
* Location:

*
* * NYC, NY
*** FLSA:*
* * Exempt
* ** Status:*
* * Full-time
**
* Reports to:

** General Manager
** Supervises:
** Property Team Members
** Pay Range:** $135,000 - $140,000 per year
*
* About Us:

** We are visionaries in the hospitality industry, fueled by innovation and precision, and guided by our core values of being Dynamic, Deliberate, and Distinct. As a privately owned hotel development and hospitality management company, we are committed to providing experiences and opportunities for our guests to create lifelong memories through travel. Managing a portfolio of over 160 hotels across the United States, we offer extensive growth opportunities for our partners and investors, and exceptional hospitality career opportunities for our team members.
*
* Job Summary:

** The Director of Operations/HR supports the General Manager in providing strategic and hands-on leadership for all hotel operations and people functions. This role is responsible for managing daily operations, ensuring guest satisfaction, and maintaining operational and financial performance in line with company standards, while service as the primary HR leader, ensuring compliance, fostering a positive workplace culture, and driving operational excellence.
** Essential Functions and Duties:
*** Assist the General Manager in overseeing hotel operations, focusing on front-of-house and housekeeping departments.
* Provide the Revenue Management Department with market analysis and local event forecasts to optimize occupancy and rates.
* Support sales efforts by ensuring front office and reservation teams are informed about rate structures and trained in yield management procedures.
* Train and motivate front desk staff to perform front office operations, revenue management tasks, and customer service protocols.
* Help produce the annual budget and forecast changes in operating expenses and labor costs.
* Adjust controllable expenses based on monthly revenue forecasts to maintain profit margins.
* Administer company policies for cash handling, accounts payable, accounts receivable, and payroll in the General Manager's absence.
* Train team members to deliver guest services in line with company standards, and address guest complaints directly.
* Manage guest loyalty programs and ensure compliance with franchise or company policies.
* Recruit, select, and motivate team members, providing leadership and guidance to maintain high levels of guest service.
* Assist in managing the hotel's physical condition, including maintenance and quality control programs.
* Monitor labor costs, productivity, scheduling, and departmental performance.
* Ensure compliance with brand standards, company policies, and operational procedures
* Ensure compliance with all applicable federal, state, and local employment laws, including NYS and NYC regulations
* Lead employee relations matters, including investigations, corrective action, conflict resolution, and performance management.
* Foster team member engagement initiatives that support a positive and inclusive workplace culture.
* Collaborate with the General Manager to address operational challenges and develop strategies for improvement.
* Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.
*** Required Experience, Education, and

Skills:

*** Bachelor’s degree in Hotel/Restaurant Management, Business, or a related field; equivalent experience may be acceptable.
* 3-5 years of experience in hotel management, preferably with a focus on front-of-house or rooms division operations.
* 2-3 years of Human Resources management experience, preferably within hospitality in NYC
* Strong knowledge of revenue management, financial analysis, and budgeting.
* Proficiency in property management systems and Microsoft Office (Word, Excel, PowerPoint).
* Excellent communication and leadership skills to manage staff and interact with guests.
* Ability to make data-driven decisions,…