Market Ambassador

Role: Market Ambassador

Reporting to: TOM Management

Time Out Market is a global food and cultural market leveraging the editorial curation of Time Out Media to bring the best of the city together under one roof: its best chefs, restaurants, bars, and cultural experiences.

About the role:

We love what we do – and it shows! Time Out Market is the division of Time Out that brings our food and cultural experiences to life for our guests, readers, and clients.

Our Market Ambassadors are the first impression of the Market and must provide clear information to each arriving guest to ensure that each enjoys a memorable experience with each visit.

Key Responsibilities

● Monitor entrance and exit areas and greet guests as they arrive

● Provide guests information on the Market upon arrival to enhance their knowledge of the operation and their experience

● Provide each guest with a sincere thank you upon their departure with an invitation to return

● Monitor when guests are entering and exiting to ensure that no outside food and or beverage is entering the Market and that no alcoholic beverages leave the Market

● Inform Market Management and Security of any incidents or potential incidents

● Perform all assigned duties as detailed in your opening, afternoon and closing checklists

● Answer calls promptly and provide information correctly

● Complete all administrative duties competently, efficiently, thoroughly, and in a timely manner

● Move furniture as directed by management, including but not limited to tables, chairs, bar stools, banquettes, bar tables, boxes, equipment, etc.

● Be fully conversant with every aspect of the Company’s emergency procedures, policies, and procedures within employee handbook, and with the geographical layout of the operation and to know the exact whereabouts of all operational equipment

● Maintain a thorough knowledge of all Market Vendors, Vendor Menu offerings and beverage offerings in the Market

● Maintain a thorough knowledge of surrounding parking, ferries, and subway stations with associated trains

● Assists and/ or completes additional tasks as assigned

Skills:

● Create and maintain a sense of urgency

● Ability to communicate effectively and assertively in the English language, both verbally and in writing with staff, clients, and the public

● Ability to demonstrate a positive attitude always

● Ability to keep an open and objective view

● Ability to listen empathetically and be respectful always

● Ability to maintain composure and stay focused

● Ability to work as a team, stay organized, handle various projects at one time, follow up and make accurate decisions

● Ability to handle a fast-paced, busy, and somewhat stressful environment, and work under pressure and meet deadlines

General Requirements:

● 21+ years of age

● Proof of eligibility to work in the United States

Education Requirements:

● High School Diploma preferred

Working Knowledge Requirements:

● Hospitality, Restaurant, Nightclub, Bar, and Lounge Operations

● Opening and closing duties

● Proper lifting techniques

● Guest relations

● Sanitation and safety

● High volume operations

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

● Must present and maintain a professional image to further the overall theme of the venue

● Must have good positive energy to make it through the day

● Must be able to read the computer monitors

● Must be able to print legibly for guests to read

● Must be observant and quick to respond to various situations

● Must be able to move quickly through work and set the pace at venue

● Must be able to sit and/or stand for extended periods of time

● Must be dexterous and able to participate in all service aspects.

● Must be able to twist, tow (push or pull), reach, bend, climb and carry as necessary

● Must be able to push and lift up to 50 lbs.

● Ability to use hands to handle, or feel objects, tools or controls

● Ability to reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or…