Assistant Front Office Manager; N - Hotel Front Desk PM​/Overnight

We’re Sonesta International Hotels.

The 8th largest hotel company in the U.S. – and growing fast.

An epic blend of full-service and focused hotels in major cities. Sonesta’s diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.

Together We Thrive — bringing quality, value, and amazing hospitality to every guest, every stay, across 1,000+ properties in eight countries.

Assist in managing all aspects of front office areas, including guest registration, bell services, concierge services, business center, telephone services, and guest reservations to ensure guest satisfaction and maximize hotel profitability. Adhere to all brand standards and desk merchandising. Serve as Front Office Manager in his/her absence.

• Act independently as MOD, covering morning and evening shifts.
• Supervise all front office staff including front desk, communications, uniform services and concierge.
• Offer MOD support to other unsupervised departments as needed.
• Act as Travel Pass champion.
• Distribute minutes and conduct Manager’s Meetings.
• Oversee VIP arrivals and escorts.
• Act as Lobby Ambassador.
• Track and follow up on in-house guest challenges.
• Resolve guest‑related issues.
• Liaise with other departments to ensure guest satisfaction.
• Assist with post‑stay guest follow‑up.
• Perform property rounds.
• Act as Front Office representative during Pre‑Cons.
• Monitor and coordinate concierge requests.
• Provide site tours of the hotel.
• Deliver passionate and engaging service to our guests.
• Deliver our GUEST model:
  • Greet or welcome everyone warmly with a smile.
  • Use eye contact and the guest’s name.
  • Establish and anticipate needs.
  • Solve and own all requests and complaints.
  • Thank everyone.
• Build solid relationships with colleagues:
  • Treat colleagues with respect and dignity.
• Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations.

• Associate’s degree (A.A.) or equivalent from a two‑year college or technical school, or six months to one year of related experience and/or training, or an equivalent combination of education and experience.
• Track record of delivering exceptional guest or client experience.
• Communication skills utilized a significant amount of time for training, safety purposes, and interactions with guests and associates.
• Professional appearance and demeanor.
• Knowledge of Opera and internet software preferred.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to effectively present information in one‑on‑one and small group situations to customers, clients, and other employees.
• Bi‑lingual communication skills a plus.
• Strong communication skills.
• Required to obtain Fire Life Safety Director Certification for Sonesta property within 180 days of employment.

Hourly Compensation Range: $28.46 – $31.25. Base pay offered may vary depending on factors such as job‑related knowledge, skills, and experience.

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company‑Paid Life Insurance
• Company‑Paid Short‑Term and Long‑Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other characteristics protected by law.