Front Desk Supervisor; Athenaeum Hotel​/Seasonal

Front Desk Supervisor (The Athenaeum Hotel)

Chautauqua Institution owns and operates the Chautauqua Hotel Company, a historic full-service comprehensive hotel that has 150 rooms for guests. The Athenaeum Hotel houses the Heirloom Restaurant, and the Lobby Lounge. The Athenaeum Hotel is open from late April through October for conferences and events. The Hotel is in full operation during the Chautauqua Institution summer season, from late June through late August.

Compensation for this position is $18/hour and, with demonstrated experience and qualifications, candidates may earn up to $20/Hour.

About Your Work Day

• Provide shift supervision for the Front Desk Team to ensure premiere hospitality and resolution of issues for guests.
• Function as a working leader and provide daily direction and training opportunities for the Front Desk Team.
• Be the 'Point of Contact' to address guest requests and concerns immediately and always with a professional attitude.
• Apply working knowledge of all front desk operations and complete the routine tasks of a Front Desk Attendant.
• Act as an "information center" by demonstrating knowledge of Chautauqua Institution and the Athenaeum Hotel, including the location of amenities, hours of operation, information on programming, special events, and activities, and pricing.
• Operate POS system to compute purchases, process cash or credit payment, verify a credit/establish payment method, post/remove credit/check balances of guest accounts and provide the guest with proper sales receipt and change.
• Ensure accurate records of sales transactions and refunds in accordance with resort and department policies. Monitors cash drawer and signs off on cash drawer closings by Front Desk Attendants.
• Demonstrates thorough understanding of hotel equipment used at the front desk. Ensures the hotel equipment, such as printers, copiers, and the POS system are maintained properly and secured.
• Maintain knowledge of Institution and Hotel policies regarding payment, exchanges, and security practices.
• Communicate with management, colleagues, and other departments about the status of guest rooms, guest requests, and maintenance issues.
• Provide a safe, secure environment for hotel guests and associates by following key control procedures.
• Use proper telephone etiquette to answer/hold/transfer calls, take complete messages, and to make reservations.
• Keep workstation clean and free of debris by performing light housekeeping duties as assigned.
• All other duties as assigned.

Chautauqua Institution's Referral Bonus Program is a talent solution to recruit, develop, and retain a diverse workforce that encompasses all the skills and experience necessary to deliver on our goals and objectives. Chautauqua Institution will provide a $500 referral bonus (less taxes) for active employees referring a new candidate who is hired and remains employed for at least 90-days from the first physical date of work.

In the case of seasonal positions working less than 6-months, the new candidate must remain actively employed for at least 30-days from the first physical date of work and until the closing date of the season. The closing date of the season is the last Sunday in August.

Chautauqua Institution and Chautauqua Hotel Company offer flexible schedules, full and part-time, for seasonal employment during summer operations starting annually each June and concluding in August. Seasonal employment may be available earlier (pre-season) and beyond season (post-season) based on business needs and candidate availability. Schedules typically include evenings, weekends, and/or holidays as a requirement.

While you will confirm your final schedule with management at the time of an interview and offer of employment, you should generally anticipate the following schedule options for this position:

Schedules are typically eight-hour shift with a start time of 3:00 p.m. for a total of 30-40 hours per week. The schedule will be dependent on seasonal hours of business, sales volume, and employee status (full-time/seasonal or part-time/seasonal). Scheduled hours may include evenings, weekends, and holidays based on business needs. Part-time work is available pre/post the summer season (mid-April to late-October).

No employer-provided housing is available for this position. Applicants should plan to secure independent housing or reside within a commutable distance.

Chautauqua Institution is a not-for-profit global convener of dialogue on the most significant issues of the day through engagement across four pillars of the arts, education, religion, and recreation. The Chautauqua community is located on the shores of Chautauqua Lake in southwestern New York State and comes alive each summer with a unique mix of visual and performing arts, lectures, interfaith worship/programs, and recreational activities.

Chautauqua Institution owns and operates Chautauqua Hotel Company, a comprehensive hotel, food & beverage, conferencing, and events organization.

There are countless ways…