Supervisor, Food & Beverage

Supervisor, Food & Beverage

Requisition #: 3414

Location:

Waterloo, NY, US, 13165 Property:
Del Lago Resort & Casino Pay Range: 28.125

Join Our Team With gaming, hotel, retail and restaurant positions, you can always find what you're looking for at del Lago. Previous casino-industry experience is not required, but a friendly, positive attitude is. We'll provide all the training you'll need to succeed in your job and grow in your career. Whether it's the fun of the slots or the excitement you only find at the best gaming tables, del Lago will bring the action you're looking for.

Our luxurious 205 room hotel with beds more comfy than home, services that make everyone feel like a high roller and spa treatments to soothe and rejuvenate. Wherever you're coming from, however long you plan to stay, there's only one destination in the Finger Lakes region that gives you everything you expect, and then some. Join a winning team today at del Lago Resort & Casino.

The Supervisor is responsible for the direct supervision and day-to-day operations of restaurants, room service and banquets and ensure guest satisfaction through product innovation and guest service experience and support the casino core values. The employee will lead the department in providing an exciting environment and World Class Service by delivering Old-World Hospitality and Charm. Pay Rate: $28.125/hour.

The following statements are intended as general illustrations of the work in this class and are not all inclusive. Responsible for motivating, training, coaching, mentoring, advocate for the Team Member, advocate for the company, be a hospitality champion and directing Team Members to accomplish established department objectives, as well as support and foster company mission and values Plan and manage the execution of restaurant and room service operations and all banquet and catered events in a safe, sanitary, cost-effective manner Develop and implement Standard Operating Procedures (use records, production, pars, training, etc.)

within appropriate guidelines to continually improve revenues and profit margins while maintaining quality Ensure Team Members deliver Old-World Charm and deliver Excitement, as well as live the company core values Enforce department standards, guidelines and objectives and maintains other administrative processes to ensure proper planning and efficient operation of assigned areas Ensure operation follows Safe Food Handling and OSHA practices Communicate effectively, both verbally and in writing, to provide clear direction in assigning and instructing facilities team in the details of their work Review guest complaints/concerns and take appropriate action Plan and conduct staff meetings Attend other related meetings to obtain and disseminate pertinent information Adhere to the 5S Principles of ensuring that items are "Sorted", "Set in Order", "Systematically Cleaned", "Standardized", and "Sustained" Conduct him/herself in a gracious, kind, and warm manner that creates a sense of fondness, as well as professional, courteous, and responsive manner, which reflects positively on the company and its core values Performs other duties as may be assigned by department and/or company management.

In addition to the other duties described herein, every Team Member has the following responsibilities related to compliance with laws and regulations:
Attend required training sessions offered by the casino Obtain required license(s) Perform the duties described in compliance with local laws and regulations Responsible for taking the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco Knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member's department Knowledge of the property's programs to address problem gambling Consult with the appropriate individuals and maintain an effective system of written policies, procedures, and internal controls to ensure compliance with the state regulations and Systems of Internal Controls…