Rooms Front Office - Front Office Manager
Listed on 2026-07-01
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Hospitality / Hotel / Catering
Hotel Front Desk, Guest Services
Omni Berkshire Place is a luxury New York City hotel that offers the sophistication of an Upper East Side residence with an enviable location in the heart of Midtown Manhattan. The Omni Berkshire Place is steps away from Fortune 500 companies and some of the city's most illustrious sites such as Fifth Avenue, St. Patrick’s Cathedral, Rockefeller Center, Central Park, and Broadway theatres.
Combining modern technology and fresh contemporary décor, the reinvented accommodations have a residential feel that appeals to both business and leisure travelers.
To work closely with the Director of Front Office Operations to ensure maximum Front Office operating efficiency. This position will involve three PM shifts and two overnight shifts.
Responsibilities- Handle all training with associates to ensure Omni Standards.
- Communicate with all department managers on a continuing basis, particularly with the Night Audit each evening/morning.
- Handle all guest complaints, maintaining a satisfactory impression with guests and resolving any complaints.
- Be very familiar with the hotel computer system for training, maintenance, and troubleshooting.
- Complete weekly supply inventories to ensure adequate supplies.
- Prepare a rate discrepancy report and make needed changes.
- Block or assign applicable arrivals for the following day (e.g., VIPs, ESPs, special requests).
- Prepare group information sheets.
- Complete check‑out with balance report.
- Complete credit checks daily.
- Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibility.
- Assure knowledge and training of marketing programmes of the company and hotel.
- Work closely with the Loyalty Ambassador to ensure all select guests are tracked and serviced.
Omni Hotels & Resorts is an equal‑opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applica
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