Bellman; Substitute

Bellman (Substitute)

Greet guests as they arrive at and depart from the property; and assist them with all of their needs. Transport guest luggage to/from guest rooms in a courteous, timely, and professional manner as well as the efficient operation of the hotel front door entrance lobby areas. Escort guests to rooms and inform guests of all hotel services and features. Responsible for attending to immediate needs of each guest upon arrival and throughout their stay for all related services, etc.

Thorough knowledge of all hotel services and amenities, and maintain a consistently positive attitude, knowledge of all rooms, features and services are traits, which our Bell Attendants are required to have.

Essential Duties and Responsibilities

• Always treat guests with courtesy and respect in a variety of situations.
• Uphold and comply with the company standards at all times
• Welcome guests with luxury greeting, refer to guests by surname
• Front Drive of Hotel
  • Meet and Greet all guests
  • Open Car Door – offer assistance
  • Hold Hotel Door Open for all Patrons
  • Keep Rain Mats Clean of Debris
  • Keep Bell Cards Clean of Debris
  • Have Umbrella on hand when raining
  • Utilize NYC Taxi and/or Hotel Car Service only
  • Group Arrivals, assist arrival from lower lever hotel entry
• Honesty & Integrity.
• When in the lobby or Front Drive – stand post, never put your back to a patron
• Wear a radio and ear piece at all times. Keep chatter professional
• To be mindful of the importance of personal hygiene and grooming.
• Retrieve guest packages from loading dock.
• Adhere to property's health and Safety guidelines.

• Ability to work under pressure and in a fast paced environment.

• Always knock and announce yourself before entering any guest room, whether vacant or not.

• Stand at assigned area in lobby and outside hotel entrance to assist and greet guests. Posted area should be kept neat and clean at all times.

• Transport guest luggage from the point of arrival at the hotel to their assigned room, from current room to re-assigned room for room changes, and from their room to the point of departure from the hotel.

• Assist in locating guests lost luggage.

• Correctly tag, store and retrieve luggage from holding room (If a room has checked-out and a new guest has checked in waiting for a vacant dirty room to be cleaned, luggage for the new guest may be stored in the guest room closet or on the luggage rack).

• Retrieve luggage from guest room for guest already checked out.

• Deliver boxes and packages from the receiving area to the meeting room storage (pre-function).

• Retrieve boxes and packages from meeting room (post function) and deliver to the receiving area for outside pickup.

• Identify and explain hotel facilities and features to guests while escorting them to their room.

• Identify fire exit closest to guest's room and explain safety features of assigned room.

• Demonstrate use of room key to guests and place luggage inside room.

• Identify and explain guest room features to include, but not limited to: a) air conditioning/heat units and thermostat controls, b) telephone and voicemail, c) television, d) clock radio, e) guest services directory, f) lights, g) bathroom amenities, h) valet/laundry services, i) ice and vending areas, j) concierge and hotel services, k) emergency procedures, l) safe.

• Maintain complete knowledge at all times of:
  • All hotel features/services, hours of operation.
  • All room types, numbers, layout, décor, appointments and location.
  • All room rates, special packages and promotions.
  • Casino marketing and event information
  • Daily house count and expected arrivals/departures.
  • VIP Arrivals
  • Room availability status for any given day.
  • Scheduled daily group activities.
  • Maintain accurate knowledge of scheduled functions within the hotel to direct guests to correct locations.
  • Maintain accurate knowledge of local attractions and activities to recommend for guest inquiries.
  • Assist guests with related services. Knowledge of on property and local restaurants, special events, city attractions, and guest amenities.
  • Relay accurate directions to guests on inquiries of transportation within the local area.
  • Maintain accurate log record of guest calls for Bell Person assistance.
  • Answer telephone…