Bilingual Resident​/Hospitality Ambassador; English​/Spanish

Beth Abraham Center is hiring a Resident/Hospitality Ambassador in Bronx, NY. Must have a background in hospitality and be bilingual in English and Spanish.

• Welcome new Residents & their families to ensure a smooth, hassle‑free move.
• Coordinate with housekeeping to ensure resident rooms are clean.
• Introduce new Residents & their families to life in our “Home” and show them around the Facility.
• Coordinate between new residents & unit managers to ensure their quick evaluation upon arrival.
• Follow up within three days of arrival to ask "How are you doing and what can we do to make it better/easier for YOU".
• Make three rounds per day on every floor to discuss Residents’ needs and concerns.
• Maintain a daily log with questions, concerns and issues raised, and any follow up steps taken.
• Submit logs to the Director of Resident Quality daily.
• Assist Residents with the discharge process & follow up the next day.
• Help where help is needed, be a team player and assist in any problem area.

• Demonstrate passion & enthusiasm to work with elderly Residents.
• Min.
  
  - high school diploma or equivalent.
• Experience in LTC Community Relations policies a plus.
• Excellent interpersonal & communication skills.
• Ability to multi‑task as well as stay on task & concentrate with constant interruptions.

Equal Opportunity Employer – M/F/D/V